Reading the reviews for this shop I was surprised to see someone rate it a one star. However, there a
re always two sides to every story and when I asked the shop they were honest and upfront about what had happened. Definitely a FIVE star shop for me. Courteous, friendly and they get the job done right..
I got new Toyo tires installed on my Cruze. They were done super quickly and work great, and they eve
n did a full diagnostic on my car and replaced my cabin air filter at a great price (half the price that my dealer was going to charge me). Thanks to Dave, Dan, Devin, and Jayson!
I called Shannon at Lloyd's a few minutes ago. She was so professional , nice and quick in response.
Very impressed and will use them in the future as well. I am on my way to having my repair fixed soon as we set a a time! Thank you. It's so nice to do business with a great company!
I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!