Review for Cascade Collision Repair - Provo
Cheryl B. on 04/02/2013
Cheryl said there were some issues she had with this business. The original estimate changed because this business found additional damage while they were repairing the vehicle. He said it was not a big deal and she understood that it might happen. The vehicle was returned 4 or 5 days later than promised. They had kept her informed, but she was not really given a reason for the delay. This business did a fabulous job overall and she cared about the quality of the work more than the time it took. She said her biggest concern was that her vehicle is black, so this business should have taken precautions to protect the paint from any further damage. When she got her vehicle back there was a ding on her side door and there were scratches in the paint on the sides where the employee rubbed against her vehicle while working on the roof. She said she took the vehicle back and they buffed out most of the scratches, but it was disheartening that they returned her vehicle in that state. Her vehicle was not cleaned to her satisfaction, but it looked like it had been washed. She suggested that in the future this business should be more considerate and they should protect the vehicle with appropriate covering. It was inconvenient to have to go back and leave her vehicle overnight, which should not have been the case.
Service Date: 03/12/2013
Review Created: 04/02/2013
This review was collected via phone interview by Customer Research Inc.