ReScore Reviews™ (9)
Contaced customer. There was some confusion on the service contract that he had. Going to make up for all the confusion. Customer is happy with the conclusion and we would like to request a resore.
Customer came in and her air suspension was not working. We hooked up to the computer and got 2 codes. One was a C2302 , Level sensor error plausibility. C2303 Reservior error plausibility. After running multiple diagnostic tests we informed customer that we needed to replace the rear leveling sensors and it still could need the reservoir. Quoted for both. Talked to customers father and informed him of the information. He said ok to order the level sensors and go from there. Level sensors came in from Jaguar and we replaced. Retested air suspension system and test drove. Air suspension was working exactly how it should work. Customer came to pick up her vehicle. We called her father and informed him that we replaced the sensors and retested the suspension and everything was working just as it should.Father then paid the bill. Showed the customer the parts we had replaced and went over the bill with her. Informed her that we had also discovered her oil leak and that it was coming from the sealing ring off of her oil filter. Informed her we replaced her filter and topped her oil back off free of charge except of the cost of the oil filter. Customer informed me that her boyfriend had changed her oil and that he must have damaged the sealing ring when he put on the oil filter. Informed customer that there is a 12 month 12,000 mile warranty on all of our repairs and that if she had any issues to call us and we would take care of it. Weeks later we receive this sure critic low score. The owner and I have made many phone calls. We have sent out texts and e-mails and to this day we still have received no response back from her.We stand behind our work but we can not make it right if the customer will not answer our phone calls.
We had done previous work on Harold's car and he was having problems. We did a poor job addressing his needs, didn't charge him anythng aditional but didn't fix his problem. I contacted him, apoligized and asked if there was anything we could do to address his problem or make up for the disappointmnet and he declined.
Ms N. called us and said she was stopped and had a large oil leak under her car. SHe said she would have it towed over and wanted the leak checked. She made no mention of coolant leaks or overheating. After the car got here we check for the oil leaks and repaired 2 of them, she said that was all she wanted done. SHe came and picked up the car. After driving it for a while she called and said the vehicle had overheated and stopped. We sent 2 techs to check her car and found it was very low on water and had overheated. We paid to have her car towed back to our shop. at that point she informed us that she had been told by another mechanic she had a blown head gasket and was adding water to her car on a regular basis. The only problem we had been told about was the bad oil leak which we adressed, we test drove the vehicle to confirm the oil leaks we fixed were ok but not long enough to check for overheating because we had no knowledge of that type complaint. I spoke with Ms N. and explained that without knowing of such a problem we would not have done the particullar checks necessary for confirming all her cars problems. I told her would check her car and report back. I confirmed the head gasket problem and told her an estimate to repiar the problem. I explained it is imperative that you give all info about your car problems for it to be diagnosed properly. I also refunded her money for the oil leak repairs and explained repairing her car was probably not the best action because it had a lot of miles and serious motor problems. I advised her to look for a used car and told her we would be happy to check it out for her at no charge to help her. She thanked me at that point and left. I had not heard back from her till this complaint was recieved. The only charge she had was for diagnosing her problem, I refunded the rest of her charges and paid to have her car towed back to my shop. All this would never have happened had she told us initially that she was adding water and had been told she had a blown head gasket.
We are sorry for any confusion , we always explain charges before the check. We did an intitial check and the brakes looked fine, at that time we explained further checks which include charges would need to be done to determine the exact problem. We will install the neded sensors with no labor charges to make up for the miscommunication. We always try to make sure everyone understands everything before charges are incured. There was no mention of misinformation or disappointment at the time the work was done or pick up, had there been we would have cleared this up for you at that time. Please let us make up for your disappointmnet.
I am sorry for disappointing you and not properly resetting the service light. The first invoice was $137.78 and we charged for 6 quarts of oil. The amount your car holds is 6.9 quarts. The second visit charged $175.37 , on that invoice you were charged for 7 quarts of oil and an oil additive which I assume you authorized, if you did not authorize that additive it was our mistake an I will happily reemburse you. Synthetic oil is about 10.00 a quart and the additive is about 18.00 the rest would be tax. I know BMW's have issues with sludging up so the additive would have been recomended to help clean the motor. I apologize again for errors on our part and would be happy to make up for any disappointment you have. I called you and left a message for you to call me . please do . Craig
We had recomended replacing spark plugs in adition to work completed. Debra at the time could not due those repairs and was going to bring it back for the rest of the repair. She got a little confused about remembering she had other things to do to fix her problem, She is going to bring it back for me to recheck and explain about completing the repair.
I contacted Mark about his vehicle and found he had a problem with his gas cap door not closing. He came back in with the car and we looked at it together. There was nothing damaged but the door didn't pull shut like it should. There is a small wire spring that puts pressure to hold the door closed, it was hanging up. I order a new spring for Mark ,installed it and everything is OK.
It looks to me your comapany wanted to do something which was not needed.
The rough running of the engine should be fixed from you without any cahrge.