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Anastacia C.

GMC Yukon

02/14/2013

Verified Customer

Tried to take advantage of me.

A very important cable came loose and caused me to lose all power in the middle of a busy street. Not even a half a mile away from the shop. it hadn't even been 10 mins after i left the shop. It took an hour for the tow truck to show up. Get back to the shop they cant find the problem till i go back and show them what cable it was. They say they are going to fix it. so i go back into the lobby and then he comes out and asks me to at least pay the tow charge because they are fixing a problem they made worse to begin with for free. He tried to say it was because it was done "shotty" by the previous owner of the vehicle. But i have owned this vehicle for over a year and not one problem with that cable. He said that it was going to happen in the future anyways. his excuse to try and get me to pay the tow fee. I asked him what do you think the chances are that the person doing the repair knocked that cable loose while working in that same area as the cable and didn't notice. He said that "could" have happened. In my eyes that is what happen. lets look at the facts: they were working in the same area the cable came loose, I lost all power less then a half a mile away from the shop, I had just left the shop less then 10 mins after and my vehicle dies completely. Even if the the cable was going to come loose in the future that is the future we can cross that bridge then. But they are the reason i had to cross that bridge now. I don't appreciate them trying to make me feel bad and how they tried to place the blame on someone else. I feel like it was a B.S. excuse they made up to get more money out of me because i am a women who doesn't know any better. So women if you are going to bring your car into them don't fall for there B.S excuses know your stuff. So not only did they try to rip me off but i lost out on very valuable hours at work because of them. And they had the Gaul to try and make me feel bad, now that is B.S!

Not Recommended

Bill H. from CPR Automotive responded on 02/20/2013 01:25 PM

We are very sorry that this vehicle had any problems after installing the alternator. I was not trying to rip Mrs. Cross off but trying to explain that the reason this happened was because her battery did not have a hold down installed and in the past had a poor repair done on the posative battery cable and terminal. We did disconnect the negative battery terminal while replacing the alternator and possibly the battery moved at that time due to not having a hold down installed. The cable that had a problem was the main power cable from the posative battery terminal to the underhood fuseblock that had been cut and not installed well into an emergency battery terminal. With this cable not connected the vehicle will not start. After we installed the alternator we tested it to make sure it was charging and all was well. We had no reason for any other concern at that time and drove the vehicle out of the shop and Mrs. Cross started the car and drove away. Shortly after that the vehicle died while driving which I do admit looks bad and we certainly did not know this would happen. We dispatched a tow truck immediatly when Mrs. Cross called through the tow company that we use and upon arrival had it put right in the shop. I [Bill Hancok owner at CPR Automotive] looked at the vehicle right away and saw no problem with the alternator install. Mrs. Cross stated a cable was not connected so I asked her to show me. At that time I saw down next to the battery that the cable had come out of the emergency terminal. We cut the corroded cable back and installed a new cable end with heat shring to seal the wiring for a permanent repair of a previously poor repair at no charge fixing what certainly would have been a no start situation in the future and just asked if she would cover the cost of towing the vehicle which she refused feeling we were trying to rip her off. Again we are sorry that there was any problem at all but we had no reason to even suspect this at the time we performed the repairs. I would also like to mention that several times in the past we had helped Mrs. Cross with vehicle problems and feel that we have treated her fairly and proffesionaly.

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