Lancaster Auto And Tire Co Inc


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

278 Reviews

97% Would Recommend
Latest Review 8 days ago
Martha M. on 08/10/2017
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Martha said the staff checked the vehicle out. They found problems and they corrected them. She appreciated that.
Vehicle: Mazda 626
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Dustin C. on 08/07/2017
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Dustin said they were really nice and polite. He thanked them for their hard work.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Ihab A. on 07/28/2017
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Ihab said this business did a good job with his vehicle and it is fine.
Vehicle: Mercedes-Benz Sprinter Cargo Vans
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
JOSIE L. on 07/26/2017
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"Great service"
Went for an oil change and wipers. Great service, fast and very reasonably priced. I loved the fact that after checking my car, they made recommendations as to a new battery, tires and front brakes, but were not "pushy" in trying to up-sell any of the above. Very profesional service and very clean premises.
Vehicle: Kia Sportage
Service Date: 07/25/2017
Review Created: 07/26/2017 08:23 PM
Scott B. on 07/22/2017
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Scott said the gentleman who he had been working with him, told him he would pick him up when his vehicle was ready. When the time came, he had gotten really busy and was unable to come and get him. He ended up having to spend $25 on a cab so he could get his vehicle from them.
Vehicle: Kia Sedona
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/27/2017
Hi
Scott,

Thanks for your recommendation.
Also we were able to drop you where you asked but very sorry that we could not pick you up becuase of some unavaoidable circumstances.
We apologize for that.
Thanks again for recommending us.
MAREK V. on 07/20/2017
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"Mazda MPV tune up and repair."
Very professional, very courteous, job done well and in timely fashion. The car runs very well. I'm pleased. I will be back if needed. Thank you all. Marek Voit
Vehicle: Mazda MPV
Service Date: 07/18/2017
Review Created: 07/20/2017 08:32 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/07/2017
Hi 
Mark
Thanks for the trust and compliments
Angle C. on 07/17/2017
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Angel said it was very good, professional service.
Vehicle: Ford Ranger
Category: Service
Service Date: 07/15/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Delouse A. on 07/14/2017
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Spoke with Delores. She said she would recommend this business for service.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 06/28/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/26/2017
Delores,
hi
Thanks for your recommendation.
Carol B. on 07/14/2017
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Carol said the owner was very helpful and they were very quick at getting her vehicle back to her.
Vehicle: Subaru Outback
Category: Service
Service Date: 07/13/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/26/2017
Carol
Hi,
Appreciate your compliments.
Muriel G. on 07/14/2017
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Muriel said their service was excellent. They were professional and accommodating. She really appreciated their help because she was from out of town.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/01/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/26/2017
Hi
Muriel
Thanks
We are happy becuase you are happy.
LAWRENCE F. on 07/07/2017
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"Unfortunate situation... but this company came through!"
Customer service was awesome!
Vehicle: Kia Soul
Service Date: 07/06/2017
Review Created: 07/07/2017 08:04 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Lawrence
Hello,
Thanks for your feedback.
Nereida T. on 07/07/2017
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Nereida said the service was good at this business.
Vehicle: Honda Accord
Category: Service
Service Date: 07/03/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/26/2017

Hi
Nereida,
Thanks for the compliments

PATRICIA C. on 07/02/2017
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"Friendly Service"
I stopped in with no appointment on a Saturday. They fit me in very quickly. Did not try to sell me anything I don't need like filters, wiper blades and other misc. stuff that adds up. Did an oil change and replaced a bad belt (squeaking loudly) in an hour. Would definitely recommend.
Vehicle: Toyota Yaris
Service Date: 07/01/2017
Review Created: 07/02/2017 07:49 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Hi
Patricia
Thanks for sharing your opinion and recommendation.
Nicole A. on 06/29/2017
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Nicole said her experience with this business was great. She found them online.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/27/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Nicole,
Hi,
Thanks for sharing your experience at our shop.

Emanuel L. on 06/26/2017
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Emanuel said they did a good job, in a timely manner and provided good service.
Vehicle: Infiniti G37
Category: Service
Service Date: 06/23/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Hi
Emanuel,
appreciate your feedback.
Thanks
Mark S. on 06/19/2017
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Mark said they did a good job and they were professional. The vehicle was repaired.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017

Hi
Mark
Thanks a lot.

CHARLES K. on 06/18/2017
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"AAA Road Service Recommended Lancaster Auto for my repairs. "
I was very happy with the facility, the quality of the work done, the people who greeted me, and the mechanic who did the work. I don't live to far away to use them as my regular mechanic, but if I did live closer, I would use them for all my car repair needs. They seem to be very honest and reliable.
Vehicle: Infiniti M35
Service Date: 06/17/2017
Review Created: 06/18/2017 04:02 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Charles,
Hi
Appreciate your feedback.
Thanks
Hamza T. on 06/15/2017
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Hamza said the prices was fair and they did a good job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Hamza

Appreciate the feedback.
Dennisha F. on 06/15/2017
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Dennisha said this business was very nice. She got a very quick response from them.
Vehicle: Chrysler
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Dennisha
Thanks for the 5 Stars
Arthur T. on 06/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Arthur said this business made him wait two and a half hours for an oil change. The staff did not rotate his tires as requested, and they reset his vehicles computer which messed it up.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Customer had to wait little longer because of specility filter which took longer to arrive and we apologized to the customer for that also.

And we did rotate the tires without any extra charges but we really do not know why customer is saying otherwise.

And we could not reset his mantainance light becuase it was not onn at the time of service,which is a normal thing for most of the vehicle.
We still apologize if the customer felt that we did not perform to his expactations and definitely try to do better in future.
Thanks
Displaying Review 1 - 20 of 278 in total