Lancaster Auto And Tire Co Inc


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

262 Reviews

97% Would Recommend
Latest Review 5 days ago
Mark S. on 06/19/2017
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Mark said they did a good job and they were professional. The vehicle was repaired.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES K. on 06/18/2017
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"AAA Road Service Recommended Lancaster Auto for my repairs. "
I was very happy with the facility, the quality of the work done, the people who greeted me, and the mechanic who did the work. I don't live to far away to use them as my regular mechanic, but if I did live closer, I would use them for all my car repair needs. They seem to be very honest and reliable.
Vehicle: Infiniti M35
Service Date: 06/17/2017
Review Created: 06/18/2017 04:02 AM
Hamza T. on 06/15/2017
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Hamza said the prices was fair and they did a good job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Hamza

Appreciate the feedback.
Dennisha F. on 06/15/2017
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Dennisha said this business was very nice. She got a very quick response from them.
Vehicle: Chrysler
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Dennisha
Thanks for the 5 Stars
Abbas M. on 06/10/2017
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Abbas said they are timely. Their customer service is good and the staff is friendly staff.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 06/09/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/13/2017
Thanks for the business and appreciate the recommendations.
Unseul J. on 06/06/2017
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Unseul said this business was quite expensive but they always do a good job.
Vehicle: Honda Pilot
Category: Service
Service Date: 05/25/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Jean
Thanks for the compliments.
Since you felt we were expensive,We will compensate you with something at your next visit.
Keanu C. on 06/06/2017
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Keanu said they worked with his warranty and did very well. They had excellent service.
Vehicle: MINI Cooper
Category: Service
Service Date: 05/26/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Anne J. on 06/05/2017
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Anne said she always goes to this business and they always give her the best service possible.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/27/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
CHARISSE B. on 05/30/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unaccomidating "
The most un-accommodating shop i have dealt with. Left me without my vehicle for the entire memorial day weekend. Services were paid and verified with my bank. Then the shop wouldn't make any adjustments to the bill or even bring the vehicle to me at work because of the shop's hours of operations. Will not recommend this establishment to anyone.
Vehicle: Chevrolet Camaro
Service Date: 05/27/2017
Review Created: 05/30/2017 11:02 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/05/2017
Customer never paid the bill and tried to pay with different credit cards on phone and they were denied so we requested the customer to stop by and make the payment and sign the cc slip.
Which is absolutely fair on our part.
We just asked for the payment for the services we provided and refused to deliver the vehicle till then.
Hope customer understands that.
Pritpal S. on 05/22/2017
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Pritpal said this business did a good job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/05/2017
Thank you Sir.
Rafael R. on 05/19/2017
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Rafael said he was satisfied with the service at this business. They did a good, fast and easy job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Appreciate the business and feedback and recommendation.
Thanks
Marilyn P. on 05/18/2017
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Marilyn said she was very pleased with the work done by this business.
Vehicle: Honda Civic
Category: Service
Service Date: 05/13/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Marilyn
Thanks for the feedback.
Really appreciate that
David F. on 05/18/2017
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David said business did what they said they would do and they stuck to the quoted price.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
David,
Thanks for feedbak and recommendation.
Ram A. on 05/13/2017
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Ram said he was very satisfied with the service at this business. They have reasonable rates and excellent service.
Vehicle: Subaru Legacy
Category: Service
Service Date: 05/04/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Thanks
Ram ji.
Lindsy K. on 05/06/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lindsy said the mechanic at the business was nice. He only looked at her vehicle for only five, maybe ten minutes. He told her the vehicle was basically not fixable and he still charged her for looking at it.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
hi
Yes we do charge for diagnostics if customer is not getting the vehicle fixed or vehicle is not fixable because we have to pay our techs to disgnose the vehicle.
Their is no diagnostice charges if we are fixing the vehicle and we explain that upfront.
Thanks
BERTIE K. on 05/05/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Engine light"
The check engine light continues to go on and off for 1 year now A/c broke.. Tech said to drive faster on I4
Vehicle: Nissan Frontier
Service Date: 05/04/2017
Review Created: 05/05/2017 03:58 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Hi
Check engine light is an intermittent problem and Customer does not want to spend money on the vehicle.
And we did not break the AC,also we tried to work out on the price and did not charge the work we did but still we could not make her happy.
But we still want to work out with her,
thanks
Martin B. on 05/05/2017
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Martin said the employees are very professional and they do a wonderful job. He was in a tough situation and they worked with him to help him out.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 05/01/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Martin,
Hi
We thank you for your patience and appreciate your feedback.
Hope you travelled back home safe.
thanks
Crystal G. on 05/04/2017
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Crystal said they were really quick and nice.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 05/03/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Crystal
Hi,
Really appreciate your feedback.
thanks
NANCY B. on 05/02/2017
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"no long wait.....pleasant,polite attention. great advise and knowledge from employees "
would strongly recommend to friends
Vehicle: Kia Sedona
Service Date: 05/01/2017
Review Created: 05/02/2017 11:25 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
thanks to you Nancy
Steve N. on 05/02/2017
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Steve said the technician, Hansu did an outstanding job with his customer service skills. He also did a great job on the vehicle and he's very knowledgeable.
Vehicle: Lexus RX 350
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Hi
Steve,
Thanks for the compliments and feedback
Displaying Review 1 - 20 of 262 in total