Lancaster Auto And Tire Co Inc


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

269 Reviews

97% Would Recommend
Latest Review 3 days ago
MAREK V. on 07/20/2017
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"Mazda MPV tune up and repair."
Very professional, very courteous, job done well and in timely fashion. The car runs very well. I'm pleased. I will be back if needed. Thank you all. Marek Voit
Vehicle: Mazda MPV
Service Date: 07/18/2017
Review Created: 07/20/2017 08:32 AM
LAWRENCE F. on 07/07/2017
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"Unfortunate situation... but this company came through!"
Customer service was awesome!
Vehicle: Kia Soul
Service Date: 07/06/2017
Review Created: 07/07/2017 08:04 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Lawrence
Hello,
Thanks for your feedback.
Nereida T. on 07/07/2017
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Nereida said the service was good at this business.
Vehicle: Honda Accord
Category: Service
Service Date: 07/03/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
PATRICIA C. on 07/02/2017
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"Friendly Service"
I stopped in with no appointment on a Saturday. They fit me in very quickly. Did not try to sell me anything I don't need like filters, wiper blades and other misc. stuff that adds up. Did an oil change and replaced a bad belt (squeaking loudly) in an hour. Would definitely recommend.
Vehicle: Toyota Yaris
Service Date: 07/01/2017
Review Created: 07/02/2017 07:49 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Hi
Patricia
Thanks for sharing your opinion and recommendation.
Nicole A. on 06/29/2017
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Nicole said her experience with this business was great. She found them online.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/27/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Nicole,
Hi,
Thanks for sharing your experience at our shop.

Emanuel L. on 06/26/2017
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Emanuel said they did a good job, in a timely manner and provided good service.
Vehicle: Infiniti G37
Category: Service
Service Date: 06/23/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Hi
Emanuel,
appreciate your feedback.
Thanks
Mark S. on 06/19/2017
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Mark said they did a good job and they were professional. The vehicle was repaired.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017

Hi
Mark
Thanks a lot.

CHARLES K. on 06/18/2017
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"AAA Road Service Recommended Lancaster Auto for my repairs. "
I was very happy with the facility, the quality of the work done, the people who greeted me, and the mechanic who did the work. I don't live to far away to use them as my regular mechanic, but if I did live closer, I would use them for all my car repair needs. They seem to be very honest and reliable.
Vehicle: Infiniti M35
Service Date: 06/17/2017
Review Created: 06/18/2017 04:02 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/10/2017
Charles,
Hi
Appreciate your feedback.
Thanks
Hamza T. on 06/15/2017
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Hamza said the prices was fair and they did a good job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Hamza

Appreciate the feedback.
Dennisha F. on 06/15/2017
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Dennisha said this business was very nice. She got a very quick response from them.
Vehicle: Chrysler
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Dennisha
Thanks for the 5 Stars
Arthur T. on 06/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Arthur said this business made him wait two and a half hours for an oil change. The staff did not rotate his tires as requested, and they reset his vehicles computer which messed it up.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Customer had to wait little longer because of specility filter which took longer to arrive and we apologized to the customer for that also.

And we did rotate the tires without any extra charges but we really do not know why customer is saying otherwise.

And we could not reset his mantainance light becuase it was not onn at the time of service,which is a normal thing for most of the vehicle.
We still apologize if the customer felt that we did not perform to his expactations and definitely try to do better in future.
Thanks
Abbas M. on 06/10/2017
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Abbas said they are timely. Their customer service is good and the staff is friendly staff.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 06/09/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/13/2017
Thanks for the business and appreciate the recommendations.
Unseul J. on 06/06/2017
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Unseul said this business was quite expensive but they always do a good job.
Vehicle: Honda Pilot
Category: Service
Service Date: 05/25/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Hi
Jean
Thanks for the compliments.
Since you felt we were expensive,We will compensate you with something at your next visit.
Keanu C. on 06/06/2017
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Keanu said they worked with his warranty and did very well. They had excellent service.
Vehicle: MINI Cooper
Category: Service
Service Date: 05/26/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Anne J. on 06/05/2017
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Anne said she always goes to this business and they always give her the best service possible.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/27/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
CHARISSE B. on 05/30/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unaccomidating "
The most un-accommodating shop i have dealt with. Left me without my vehicle for the entire memorial day weekend. Services were paid and verified with my bank. Then the shop wouldn't make any adjustments to the bill or even bring the vehicle to me at work because of the shop's hours of operations. Will not recommend this establishment to anyone.
Vehicle: Chevrolet Camaro
Service Date: 05/27/2017
Review Created: 05/30/2017 11:02 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/05/2017
Customer never paid the bill and tried to pay with different credit cards on phone and they were denied so we requested the customer to stop by and make the payment and sign the cc slip.
Which is absolutely fair on our part.
We just asked for the payment for the services we provided and refused to deliver the vehicle till then.
Hope customer understands that.
Pritpal S. on 05/22/2017
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Pritpal said this business did a good job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/05/2017
Thank you Sir.
Rafael R. on 05/19/2017
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Rafael said he was satisfied with the service at this business. They did a good, fast and easy job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Appreciate the business and feedback and recommendation.
Thanks
Marilyn P. on 05/18/2017
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Marilyn said she was very pleased with the work done by this business.
Vehicle: Honda Civic
Category: Service
Service Date: 05/13/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Marilyn
Thanks for the feedback.
Really appreciate that
David F. on 05/18/2017
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David said business did what they said they would do and they stuck to the quoted price.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
David,
Thanks for feedbak and recommendation.
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