Lancaster Auto And Tire Co Inc


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

291 Reviews

97% Would Recommend
Latest Review 4 days ago
SAMUEL L. on 09/17/2017
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"Excellent"
Excellent atention
Vehicle: Toyota Tundra
Service Date: 09/16/2017
Review Created: 09/17/2017 02:52 PM
SHOEB H. on 09/15/2017
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"They provide good service "
I really like this place. I recommend other to go there
Vehicle: Nissan Altima
Service Date: 09/15/2017
Review Created: 09/15/2017 08:13 PM
Michelle S. on 09/01/2017
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Michelle said this business was kind to her. Her vehicle was towed and it took Tiple A several hours to tow it. They ordered the part and repaired her vehicle for her so she could get back on the road.
Vehicle: Dodge Dakota
Category: Service
Service Date: 08/19/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Debra D. on 09/01/2017
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Debra said they went above and beyond to do a good job. They also got involved with other items that could use attention. She was very pleased.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/18/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
JEFF B. on 08/29/2017
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"Best mechanics"
They have the best mechanics. The owner is personally involved in the dailiy operations. They don't sell you anything you don't need. Very honest.
Vehicle: Ford Escape
Service Date: 08/25/2017
Review Created: 08/29/2017 08:39 AM
Dirk L. on 08/28/2017
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Dirk said this was his first visit to this business and because it was so good, he is moving all his fleet vehicles here for service in the future. They really took care of him.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/23/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
RUPERTO M. on 08/19/2017
Recommended badge inactive Recommended
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"Engine replacement "
I did not appreciate that my auto was worked on for almost two weeks to change an engine when it was expected in three days. Three engines were delivered and they were the wrong engines. When they receive the final one it was still incorrect and they went ahead and modified to be used on my car. I was quoted $2100. The engine was to have had another 87,000 miles on it but the final engine ended up with 100,000 miles on it and was still charged the same amount. They did attempt to compensate with new spark plugs and cables and repaired a hose connection. After two days of very little driving the car began to leak oil. They told me the seals on the engine are warranteed on this engine since it was a used engine. This was not explained to me beforehand and I had to spend an additional $600. I don't want to be the cause of anyone missing out on running a business but this was very upsetting.
Vehicle: Volkswagen New Beetle
Service Date: 07/29/2017
Review Created: 08/19/2017 04:19 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017

hi,
Ruperto,
We sincerely apologize for the delay happened in your job and we take full responsibilty for that.
Also we kept you notified the delay at every stage when we got the wron engine three times for your car,Since manufacturer changed the engine in that year multiple times that is why we could not get the right engine first time.
As far as the mileage of the used engine is concerned, again we coud not get the right model of the engine for the miles we told you but we still stand behind the warranty for the mileage we committed to you.
Again we feel extremely sorry for the delay and extra charges you had to pay and we offer you free labor upto $200 of work on any vehicle you own, if you need in future,only you have to pay for the parts.
There is no time limit to it.
Thanks and Wish you well.

Victor B. on 08/14/2017
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Victor said the mechanic and the business are great. However, the service was much more expensive than he expected.
Vehicle: Pontiac Sunfire
Category: Service
Service Date: 08/09/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Benjamin C. on 08/14/2017
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Benjamin said the service at this business was great. They took care of him right away and he waited less time than what he was told. He would like to tell them to keep up the hard work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Mohamed O. on 08/14/2017
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Mohamed said this business is friendly, honest and they have great customer service.
Vehicle: Lexus ES 350
Category: Service
Service Date: 08/11/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Martha M. on 08/10/2017
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Martha said the staff checked the vehicle out. They found problems and they corrected them. She appreciated that.
Vehicle: Mazda 626
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017
Martha
Hi
Thanks for the 5 stars.
Holly R. on 08/10/2017
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Holly said this business provided good service.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Lee B. on 08/09/2017
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Lee said the service was fine and they finished in a timely fashion.
Vehicle: BMW 3 Series
Category: Service
Service Date: 08/08/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Dustin C. on 08/07/2017
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Dustin said they were really nice and polite. He thanked them for their hard work.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017

Hi
Dustin

Thanks for the compliments

Michael P. on 08/07/2017
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Michael said the employees were generous, understanding, and they provided solutions.
Vehicle: Pontiac G6
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Ihab A. on 07/28/2017
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Ihab said this business did a good job with his vehicle and it is fine.
Vehicle: Mercedes-Benz Sprinter Cargo Vans
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017
Hi
Ihab,
Appreciate the feedback.
JOSIE L. on 07/26/2017
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"Great service"
Went for an oil change and wipers. Great service, fast and very reasonably priced. I loved the fact that after checking my car, they made recommendations as to a new battery, tires and front brakes, but were not "pushy" in trying to up-sell any of the above. Very profesional service and very clean premises.
Vehicle: Kia Sportage
Service Date: 07/25/2017
Review Created: 07/26/2017 08:23 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017
Hi
Josie
Appreciate the feedback and recommendations.

Scott B. on 07/22/2017
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Scott said the gentleman who he had been working with him, told him he would pick him up when his vehicle was ready. When the time came, he had gotten really busy and was unable to come and get him. He ended up having to spend $25 on a cab so he could get his vehicle from them.
Vehicle: Kia Sedona
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 07/27/2017
Hi
Scott,

Thanks for your recommendation.
Also we were able to drop you where you asked but very sorry that we could not pick you up becuase of some unavaoidable circumstances.
We apologize for that.
Thanks again for recommending us.
MAREK V. on 07/20/2017
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"Mazda MPV tune up and repair."
Very professional, very courteous, job done well and in timely fashion. The car runs very well. I'm pleased. I will be back if needed. Thank you all. Marek Voit
Vehicle: Mazda MPV
Service Date: 07/18/2017
Review Created: 07/20/2017 08:32 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/07/2017
HiĀ 
Mark
Thanks for the trust and compliments
Angle C. on 07/17/2017
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Angel said it was very good, professional service.
Vehicle: Ford Ranger
Category: Service
Service Date: 07/15/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
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