Lancaster Auto And Tire Co Inc


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

253 Reviews

98% Would Recommend
Latest Review 3 days ago
Pritpal S. on 05/22/2017
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Pritpal said this business did a good job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Rafael R. on 05/19/2017
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Rafael said he was satisfied with the service at this business. They did a good, fast and easy job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Appreciate the business and feedback and recommendation.
Thanks
Marilyn P. on 05/18/2017
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Marilyn said she was very pleased with the work done by this business.
Vehicle: Honda Civic
Category: Service
Service Date: 05/13/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
Marilyn
Thanks for the feedback.
Really appreciate that
David F. on 05/18/2017
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David said business did what they said they would do and they stuck to the quoted price.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Hi
David,
Thanks for feedbak and recommendation.
Ram A. on 05/13/2017
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Ram said he was very satisfied with the service at this business. They have reasonable rates and excellent service.
Vehicle: Subaru Legacy
Category: Service
Service Date: 05/04/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
Thanks
Ram ji.
Lindsy K. on 05/06/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lindsy said the mechanic at the business was nice. He only looked at her vehicle for only five, maybe ten minutes. He told her the vehicle was basically not fixable and he still charged her for looking at it.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
hi
Yes we do charge for diagnostics if customer is not getting the vehicle fixed or vehicle is not fixable because we have to pay our techs to disgnose the vehicle.
Their is no diagnostice charges if we are fixing the vehicle and we explain that upfront.
Thanks
BERTIE K. on 05/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Engine light"
The check engine light continues to go on and off for 1 year now A/c broke.. Tech said to drive faster on I4
Vehicle: Nissan Frontier
Service Date: 05/04/2017
Review Created: 05/05/2017 03:58 PM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Hi
Check engine light is an intermittent problem and Customer does not want to spend money on the vehicle.
And we did not break the AC,also we tried to work out on the price and did not charge the work we did but still we could not make her happy.
But we still want to work out with her,
thanks
Martin B. on 05/05/2017
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Martin said the employees are very professional and they do a wonderful job. He was in a tough situation and they worked with him to help him out.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 05/01/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Martin,
Hi
We thank you for your patience and appreciate your feedback.
Hope you travelled back home safe.
thanks
Crystal G. on 05/04/2017
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Crystal said they were really quick and nice.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 05/03/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Crystal
Hi,
Really appreciate your feedback.
thanks
NANCY B. on 05/02/2017
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"no long wait.....pleasant,polite attention. great advise and knowledge from employees "
would strongly recommend to friends
Vehicle: Kia Sedona
Service Date: 05/01/2017
Review Created: 05/02/2017 11:25 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
thanks to you Nancy
Steve N. on 05/02/2017
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Steve said the technician, Hansu did an outstanding job with his customer service skills. He also did a great job on the vehicle and he's very knowledgeable.
Vehicle: Lexus RX 350
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Hi
Steve,
Thanks for the compliments and feedback
Daryl D. on 04/26/2017
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Daryl said the business took their time and they got it done.
Vehicle: Nissan Maxima
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017

Hi
Daryl

Thanks

Hardeep S. on 04/13/2017
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Hardeep said everyone was very nice at the business. They provided a ride. They were helpful and they finished quickly. They should keep up the good work.
Vehicle: Kia Sorento
Category: Service
Service Date: 04/11/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/22/2017
Hardeep Ji
Thanks for the compliments and good wishes.
Jose C. on 04/11/2017
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Jose said his vehicle is running great, everything went the way he wanted and he already has recommended this business.
Vehicle: Volvo 850
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/22/2017
Jose
Hi
Thanks for the good reviews and recommendations.
Josue L. on 04/08/2017
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Josue said the business was very friendly.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 03/28/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/22/2017
Hi
Josue
Thanks for the Compliment
Kay A. on 04/08/2017
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Kay said she was pleased with the good and timely service provided by this business. They were reasonably priced.
Vehicle: Mercury Cougar
Category: Service
Service Date: 03/28/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/22/2017
Hi
Kay
Thanks for positive feedback.
Lisa H. on 04/06/2017
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Lisa said the business did everything she wanted and more. She was happy with the service.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 04/03/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/11/2017
hi
Lisa
Thanks for the compli,ents and feedback.
Steven S. on 04/05/2017
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Steve said this business has good, polite customer service.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 04/01/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/11/2017

hi
steven
thanks

DAVID B. on 03/29/2017
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"Oil change and lube"
I took my vehicle in for a routine service, oil change and lube? The team was very professional and I was in and out very quickly.
Vehicle: Ford Pickup
Service Date: 03/28/2017
Review Created: 03/29/2017 01:16 AM
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 03/30/2017
David,
Hi
Thanks for the 5 star opinion.
Kenrick W. on 03/23/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Kenrick said there was a noise in his universal joint and he asked the business to fix it but they told him he needed his wheel bearings changed instead. After he left, he continued to hear the noise and when he took his vehicle back, they fixed his universal joint and the noise disappeared. He ended up paying more than he needed to because they did not listen to him in the first place.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/04/2017
Review Created: 03/23/2017
This review was collected via phone interview by Customer Research Inc.
yogi w., Managing Partner at Lancaster Auto And Tire Co Inc responded on 03/30/2017
hi
Kenrick,
Vehicle was amking noise from bearing as well so we advised both.
Thank you for your feedback and recommendation.
Displaying Review 1 - 20 of 253 in total