We would like to apologize again for the problems you experienced after the repairs were performed. We did our best to get you and your vehicle back on the road after having a new part failure. We use premium parts manufactures to prevent failures like this but even the best parts have failures.
We were very glad to hear that you were able to complete your long road trip without incident. If you had a problem, while in the United States, your parts would have been covered for repair. This is made possible by our roadside assistance insurance policy. The details are on our website or I can give you a pamphlet if you could stop by our office.
We hope that we were able to accommodate you fully after we received the vehicle and performed the warranty repairs.
Sunset Automotive Inc.
We are very sorry for your daughters experience she had at our facility. We do feel some misunderstandings happened between us and your daughter. We would like the chance discuss with you the complaints that you have. We would be happy to call and talk with you as soon as you are available. Please let us know the earliest time we may talk.