Sunset Automotive, Inc.


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

568 Reviews

99% Would Recommend
Latest Review about 12 hours ago
Terry G. on 06/01/2017
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"satisfied"
Trustworthy did a good job
Vehicle: Nissan Frontier
Service Date: 05/30/2017
Review Created: 06/01/2017 06:13 AM
Harold B. on 04/05/2017
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"Friendly"
Good work, but expensive.
Vehicle: Ford Ranger
Service Date: 03/30/2017
Review Created: 04/05/2017 06:59 AM
Daniel D. on 02/21/2017
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"Openness, both parts and labor, in discussing issues and options for any repairs."
Appreciate breaking down the items that need service into priorities. Was disappointed to return home and then the car would not start the next day due to the battery. Am assuming a door or hood light was left on throughout the day of work as I did not leave any lights on when I returned home. Worked out okay as only 30-months into a 36-month battery warranty, but would have liked a heads up that it tested "bad".
Vehicle: Lexus RX 330
Service Date: 02/17/2017
Review Created: 02/21/2017 11:20 AM
Dorthy K. on 11/16/2016
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"Responsive"
Stopped by without appointment and was able to get in the next day.
Vehicle: Honda Odyssey
Service Date: 11/09/2016
Review Created: 11/16/2016 10:01 AM
Jerry W. on 07/26/2016
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"Front axle seal leaking."
Found the seal still leaking when I got home. Required a second time on the rack.
Vehicle: Ford Escape
Service Date: 07/05/2016
Review Created: 07/26/2016 10:31 AM
Chris D. on 03/09/2016
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"They are complete and detail orientated"
They are always up to the challenge. I like the dedication and help.
Vehicle: Chrysler Town & Country
Service Date: 03/07/2016
Review Created: 03/09/2016 09:16 PM
Mark L. on 01/12/2016
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"well done "
good work, prompt and fair price. I thought about it later, I would have like to have been offered to see the replaced parts for my peace of mind...maybe a nice thing to offer.
Vehicle: Lexus RX 330
Service Date: 01/07/2016
Review Created: 01/12/2016 10:18 AM
Andy W. on 01/06/2016
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"Good job. Quick and done well."
My wife returned home and said she wanted to return to Earnhardt Ford for the next oil change. Why? They provide an inspection of fluids, tires, brakes and more with each oil change - suggesting, of course, that they do the work. But the inspection is very nice and appreciated, even if we'll never do any more work there. I suggested that she ASK for an inspection - but if one was offered, it would be nice. Plus you might find things that need fixing.
Vehicle: Ford Escape
Service Date: 01/06/2016
Review Created: 01/06/2016 08:06 PM
Michael P. on 11/25/2015
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Michael said he is always happy with the service provided by this business.
Vehicle: Mazda 3
Category: Service
Service Date: 11/02/2015
Review Created: 11/25/2015
This review was collected via phone interview by Customer Research Inc.
Marcus H. on 10/18/2015
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"Toyota Tundra Brakes"
Great job, no pulsating, smooth operation and with little pedal travel.
Thanks!
Vehicle: Toyota Tundra
Service Date: 10/16/2015
Review Created: 10/18/2015 03:33 PM
Kim H. on 09/24/2015
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"Dependable"
Deliver what they promise
Vehicle: Chevrolet Avalanche
Service Date: 09/22/2015
Review Created: 09/24/2015 08:18 AM
Tony G. on 07/23/2015
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Tony said he was very happy with the service at the business. The window was not programmed when he left it, and they fixed it.
Vehicle: BMW 328i
Category: Service
Service Date: 07/20/2015
Review Created: 07/23/2015
This review was collected via phone interview by Customer Research Inc.
Morgan S. on 05/30/2015
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Morgan said this business has been really great in the past, but this time there was a lot of confusion. She brought her vehicle in, and was told the grinding noise coming from the front wheel well is caused by the plastic coming off of the frame. However, when she brought the vehicle back to tighten the belts, someone else at this business told her the noise was caused by the salvaged frame deteriorating. She mentioned she appreciates their honesty at this business, and that is why she comes back.
Vehicle: Scion xB
Category: Service
Service Date: 04/28/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.
Bill T. on 05/12/2015
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"Promptness of service"
Very satisfied. However concerned that diagnostic charge seemed high.
Vehicle: Dodge Grand Caravan
Service Date: 05/12/2015
Review Created: 05/12/2015 08:49 PM
Byron V. on 03/28/2015
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Byron said he had to take his vehicle back to this business because the check engine light came back on.
Vehicle: Chevrolet Corsica
Category: Service
Service Date: 03/25/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Erica B. on 02/16/2015
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"Reliable service"
I really like the reliable and honest service I receive each time I bring my vehicle.
Vehicle: Ford Expedition
Service Date: 02/12/2015
Review Created: 02/16/2015 04:35 PM
Samuel R. on 02/09/2015
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"Very thorough and helpful"
I have gone in for two alignments at sunset auto. Both times the owner and employees where extremely helpful and straightforward in their explanation of the problems my vehicle had. I would highly recommend this shop to anybody if they want an honest and thorough shop. I cannot say enough good things about the people at sunset auto.
Vehicle: Honda Accord
Service Date: 01/22/2015
Review Created: 02/09/2015 08:16 PM
Laurie D. on 12/17/2014
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"Quick and efficient!"
Always good service.
Vehicle: Saturn SC2
Service Date: 12/16/2014
Review Created: 12/17/2014 08:17 PM
Scott C. on 09/23/2014
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Scott said this business provides good work but dealing with mechanics is never fun.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 09/19/2014
Review Created: 09/23/2014
This review was collected via phone interview by Customer Research Inc.
Ryla H. on 06/21/2014
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Spoke with Bob. He said this business did very good work. They were working on a very difficult issue with his sister's vehicle. They did the best they could but could not fix the problem and had to take the vehicle to another business. He said he recommends them all the time.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 05/15/2014
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
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