7661 Rendon Bloodworth Road Suite 500
Mansfield, TX 76063
4.8
(113 Reviews)
RL
Pre-Purchase Inspection
I recently used Jeremi’s Auto Repair for a Level 2 Pre-Purchase Inspection on a 2008 Lexus LS460, and
while there were a few bumps in the process, their customer service ultimately saved me from making a very expensive mistake.
The Good & Customer Service
-Incredibly Accommodating: I was running late getting the car from the dealership to the shop, and the team was fantastic about accommodating my schedule.
-Quick Pivot on a Miscommunication: There was a slight mix-up initially—they thought I was only in for a basic state inspection rather than the much more involved Level 2 PPI. Once clarified, they immediately made it right. Because I was driving a long distance and waiting at the shop, they put two technicians on the car simultaneously to ensure the job was finished before closing time.
-Honest Tech Feedback: The inspection revealed critical issues I never could have seen without getting the car up on a lift, including a list of trouble codes and a repair estimate. While the front desk person looked at the report and casually suggested the car was still a good buy due to its low mileage, the technician gave me the real, technical breakdown. He was highly concerned about significant oil leakage that absolutely should not be present on a low-mileage Lexus. I trusted the tech's assessment and confidently walked away from the vehicle.
Areas for Awareness / Improvement
If you book this service, just keep a few logistical things in mind:
-Time Expectations: They actually bill for fewer hours than the inspection realistically takes. Since I planned to wait there, I wish I had been more aware of the actual time required beforehand however its a great value!
-Photos & Reports: The final report with photos was fairly good, but because you don't see it until the very end, some of the images weren't clear enough. I wish I’d had the opportunity to ask for better photos or look at the undercarriage in person while it was on the lift. I understand if its a safety concern to do so still I would have liked an opportunity before they completely finished to ask questions.
-A/C inspection is Extra: On the drive over, I noticed the A/C took 20 minutes to start cooling. I asked them to check it, but learned that an A/C inspection isn't included in the PPI and requires a separate diagnostic fee. Which is fair as it would require additional time.
-Suggested Checklist Items: They didn't check the date codes on the tires. The car had been sitting, and while the tread looked fine, the tires were actually over 10 years old something I think is important if people aren't familiar with vehicles to note. Furthermore, a test drive is not included in the inspection. Personally, for a premium inspection, I think a test drive is essential. This car had significantly more vibration and noise than the older, higher-mileage vehicles I’ve owned, which is a major red flag for an LS460 that a quick drive would have flagged.
Final Verdict
Despite a few limitations in the inspection scope and a minor front-desk miscommunication, Jeremi and his staff provided great customer service. Paying for the inspection was worth every penny to avoid buying a money pit. I would absolutely use them again, but I’d be sure to ask for the technician's direct input and clarify the exact checklist upfront.
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I am very satisfied with Freeman Hyundai. Communication with the Service Adviser Stephen via text wa
s easy and I always got a reply back via text. The work requested was done in a timely manner and to my satisfaction.
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I definitely will come back to Tony’s. My engine light came on this morning. Jessie was wonderful and
went they my car with a fine tooth comb and found several things my normal mechanic missed. Like a fan motor was disconnected ??♀️. Tony’s will be my go to shop from now on. Excellent service . Thank you soo much Jessie for doing such a great job !!
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I've said it before and I'll say it again; if you need your car repaired for ANYTHING, go to Duncanvi
lle Automotive and Muffler. They do excellent work and you will not be disappointed.
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My husband and I had our 2013 Camaro sitting in the garage for about two years. My husband and I took
it to Ichiban and had a full inspection done and found the issues on my Husband steering wheel that two other shops could not figure out. Ichiban handled our car with care and Even went above and beyond what we initially requested to have done it shows that they really care about the product and the quality that they are delivering. My husband and I appreciate everyone at Ichiban autos and will continue to have our car services with them.
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Tengo una Sedona 2012 con problemas en transmisión y en este taller me cambiaron una transmisión por
otra en menos de 8 horas, me dieron un precio excelente, servicio al cliente excelente, rapidez excelente, labor excelente?? altamente recomendado??????
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