I just purchased a used vehicle at this Luther Burnsville Hyundai location. It was 2014 Honda Accord.
It was a trade-in car. They made the process easy. I was able to call them to schedule an appointment to test drive the car.
The sales agent that I worked with was Roberta. I really enjoyed working with her when it came to maintenances with the vehicle. Roberta made sure everything about the Honda Accord was inspected and made sure that the vehicle passed safety inspections. The car had a safety recall, so Roberta made sure to make an appointment with Walser Honda that was nearby to make the repairs and that it passed safety inspection. Communication was easy because I could call or email her questions about the vehicle.
When the vehicle was ready to be purchased, I worked with Eric, who is the Finance Manager. He also made the process go smoothly when it came to financing the car. He told me different quotes depending on what decisions I made when it came to different packages.
I am really happy about the customer service here at this location. If you're thinking about purchasing a used car or a Hyundai vehicle at this location, you will not experience any issues with the staff. They do not pressure you and will do everything they can to make sure you get what you want and need. Thank you, Roberta and Eric!
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My car is 27 years old and I have owned it for 19 years. Car Clinic always puts New Parts on it. It
has over 200,000 mile and still runs like a charm. I'm sticking with Car Clinic. Carole B. 05/03/24
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The same generic answer to three different questions that I had on the phone??
I called in this morning at about 11:00 to see if it was possible to get four tires put on and an oil
change?
I'm sorry sir, we do not make appointments for that. If you want to bring it in and drop it off it will be done before closing time.
I have nine things on my list to do today. The car is just one of them. Is there any way you can tell me how long it will take?
I'm sorry sir, we do not take appointments. If you bring the car in and drop it off it will be done by 6:00.
Okay with your present workload I can bring the car in right now. How long would it be before it gets worked on? Because I might want to wait or drive two vehicles to continue on with my day.
I'm sorry sir, we don't take appointments. If you bring your car here and drop it off it will be worked on in the order that it was dropped off and it will be done by the end of the day.
It was like he was talking me out of coming in,being a long time customer,i just brought it in and steve said no problem did you call it in, I said no. I did call in but the guy gave me the wrong answer to all three of my questions and they don't do appointments so I didn't figure I needed to call in?? I know damn well that Steve or gene would have said what's your name? Which car are we working on? We can get you paperwork started and get you in line, this guy offered nothing like I was a pain in the ass to him!!its the guy who sits on steves right,closest to bathroom
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i buy parts from these guys several times a week......ryan always treats me right and orders are fill
ed with good quality and correct parts...they do a great job
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