Today's was simple enough-just a flat tire repair and re-mounting. Mike Glaziers' Memorial Conoco is
back to full business thanks to all his supportive clients.
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Welcome greeting on entry. Pleasant exchange on problem and said that it could be taken care of with
in an hour or two. It was ready in one hour.
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We walked in almost defeated from having been bullied, demeaned, shamed and harassed by the other Hyu
ndai dealers across town (Brookshire, Texan, West Houston, and Northwest). Glad we communicated with them using a nickname to avoid retaliation. You could say we were traumatized (total lack of response from Brookshire even after THEY initiated emails; and then when we went to the dealer they jacked up the price that was $12000 MORE than MSRP plus my trade-in value then later stared me down when I pushed back saying, "well that was a mistake and I've corrected it".
That was deliberate, I am sure of it - NOT a 'mistake' - hoping that someone who looks like me would not catch on.
As for West Houston, they would not even entertain any communication on text. They just promised to undercut the lowest offer. But no quote from them and no desire to quote. Only sarcasm from multiple people there, and I can name names because I have them on text.
Same with Texan Hyundai.
Northwest provided a generic quote but dismissed questions.
ALL of them had no appetite to continue communicating unless I came in. They really could say it nicely if that really were the policy. Instead there was scoffing from all of them.
So by the time we thought to try Group 1 which is clear across town from us, we were expecting more of the same rudeness.
But we were introduced to Andy Tran and from there, the experience was delightful. He is friendly, knowledgeable, funny; he's a great advocate but when we hit the ceiling in incentives, he was able to communicate it without being hostile like the ones in the other dealerships, and without shaming. It was a win-win negotiation. It was so enjoyable we came back two days later to buy another vehicle from Andy!
His support continued - did we get the BlueLink link? Did we have any questions? How was the drive? In between the purchase of the two cars he kept us updated on the status of the 2nd car and shared a video of it, got the paperwork ready so we wouldn't wait too long, etc.
A seriously refreshing experience!
ASK FOR ANDY TRAN!
And the same goes for Robert Denaro and Carlo in Finance. The entire experience was no-pressure, no-stress, no-problem!
FYI the price from Group 1 was not the lowest, but we gladly signed on because the entire experience made it worth it.
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I had a good experience working with Danual at the Sterling McCall Gensis of Southwest Houston. I ha
dn't bought a new car in over 15 years, and I'm glad I bought my Genesis from this location. I was pleased with the negotiation process and financing. Everything was very easy. I'd recommend buying your Genesis from this dealership.
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5 star fixed my Nissan diesel emission system. My all in cost was $3500, which is great considering t
he Katy Nissan dealership quoted $17000. 5-Star did a solid job fixing my vehicle up. The other guys were just thefts.
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