I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thank
s to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky!
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From Mike Palenik
I wrote a bad review last night late when I was tired and frustrated. I bought a
2022 kia and did not understand how to use the controls.
It was late and we were all tired. I went back this morning to complain and Juan was very patient with me and resolved all issues for
me. Amanda was my sales person and was very kind and when I go back for my next car I will definitely ask for her.
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Great experience! The owner squeezed me in despite their busy schedule, and the mechanic thoroughly e
xplained the extensive repairs. Now, my car runs better than ever. Professional, fair pricing, and excellent service—I highly recommend them!
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We came in to swap out the alternator and fuel sensor for my 2008 Hyundai Santa Fe. The guy at the fr
ont desk was very professional and to the point, the guys did a great job on the service!
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Vic and his team did a great job of setting expectations and taking care of business on a very large,
expensive repair job. They had to completely rebuild an engine for me and were very transparent and honest about the whole process. Highly recommend these guys!
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The service was great fast and affordable and so convenient to my location. The staff was great and m
ade you feel like family more than just a customer. They can fix anything and I recommend them to anyone who needs there car fixed professionally!!!
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I appreciate the clear correspondence and communication on their part, they were punctual, and unders
tood. What was the issue with my truck. The ladies at the front desk were nice and hospitable. Overall, the experience was good and I appreciate how assertive they were. I had gone through for mechanics prior to bringing it into J’s. Referred to by a friend
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