I cannot speak highly enough of the experience I recently had with Ron and the service department at
Genesis of Plano.
I was navigating a busy day when Ron reached out. He truly met me where I was as a customer. Rather than adding another task to my plate, he proactively coordinated a valet pickup for the following day for a vehicle service. This level of white-glove service turned a task for me into a complete non-issue.
For those who do choose to wait on-site, the dealership itself is masterfully designed. The waiting area has a genuine spa-like quality—it is calm, sophisticated, and incredibly accommodating. It is the perfect environment to stay productive without the usual noise and chaos of a standard service center.
Genesis of Plano clearly understands the value of their clients' time. Ron is a standout professional who goes above and beyond, and the dealership's commitment to excellence is evident in every detail. Highly recommended!
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I had another shop screw me over really bad, leaving the job half finished, we towed the truck over
to trucktechs and it was fixed in 2 weeks. Great guys!
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It is always strange to rate a car service experience as a pleasure, but they do make it as enjoyable
as possible. The communication is always direct and concise at a fair price. For an auto repair shop that says alot.
I could not recommend they more highly for any of your automotive needs.
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Took a new (to me) vehicle in for some routine maintenance work, they got me in/out without an extend
ed wait period. I've been using Ace for a few years now & I've never had an issue with them & their prices have always been fair compared to other shops
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I definitely will come back to Tony’s. My engine light came on this morning. Jessie was wonderful and
went they my car with a fine tooth comb and found several things my normal mechanic missed. Like a fan motor was disconnected ??♀️. Tony’s will be my go to shop from now on. Excellent service . Thank you soo much Jessie for doing such a great job !!
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Zeid provided great customer service while in process of buying car.
We were in parking lot of Hyundai trying to find a body shop (didn't know Hyundai Mesquite didn't hav
e one). Armando came out and asked problem and when found out, said he would try to find us some numbers for body shops.
In the mean time we decided to look at vehicles because we had considered trading both cars in for one anyway.
Zeid was so patient and helpful. We ended up finding a car we liked. Zeid was very good at helping us navigate some the challenges we had since we were not prepared to buy a care.
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