Jordan Pate was excellent. He was friendly, reponsive and timely in getting my airbag defect correcte
d. I definitely will ask for him the next time I need service on my Genesis. Hyundai needs more people like Jordan. Top notch.
Whenever I have a problem with my 1999 car, I know I can rely on the ability and knowledge of everyon
e at Lou`s to get my car going again. They find the parts needed to get the job done and I am always back behind the wheel quickly and most importantly, safely. I never lose at Lou`s.
I have a low mileage Genesis that I bought new from Fitzgerald in 2012 that is no longer under warran
ty. About two years after I bought it the GPS stopped working and it was repaired under the warranty. Six weeks ago it quit again and I thought I was headed for an expensive repair. Thanks to Caylie, who volunteered to contact Hyundai, and since I had a problem with it earlier Hyundai agreed to make the repair NO CHARGE. I have bought three Genesis cars from Fitzgerald and I have always had great service there. THANK YOU Caylie and Fitzgerald.
Fitzgerald Genesis of Clearwater set the bar across the board for a perfect customer experience.
From the moment I reached out with a brief inquiry, Mark, Martin and Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.
It could not have been more pleased and this made the process extremely pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!