I have been maintaining my 3 cars with Charles Automotive for 10+ years. I go lots of miles and don'
t think twice about it because they preview upoming maintainance so I am not surprised. I am always pleased with their work and professionalism. They are always honest and stand by their work.
I have used this Shell for several repairs with several cars and even recommended it to family member
s. The General Manager is thorough, professional, and takes his time to explain in detail what is the best course of action. I will continue to use this Shell for all my automotive repairs! Thank you for all the great service!
There were several minor omissions/errors that were fixed upon notification to owner. Most appreciati
ve for his attitude when brought to his attention. Reception was always pleasant when we engaged concerting billing and time required to make repairs.
I brought my car in again, from an ongoing unforeseen damage of a previous mistake my young tech of a
child had done and they graciously discussed pros and cons on the reality of fixing or forgoing with my aged car! I love their professionalism, respect, and attention to me as a person and not treating me as a “typical female” as I have knowledge and being up front and honest! I will continue to go out of my way to bring my vehicles to them
Chris Beltran was the sales guy I worked with on my GV70. I really appreciated his working knowledge
of the GV70. My last 'new' car was a 2010 Sequioa and the technology in the Genesis is years ahead of what I'm accustomed with. Chris has been helpful in sending links to the Genesis YouTube series which is another great resource. There was never any pressure when i was at the dealership, just information and assistance. They also had the lowest markup in the area, i.e. taxes and reasonable fees. I had been talking w/dealers from Towson, MD to Petersburg, VA and markups ran from 2 to 8k on the GV70 after taxes.
I am very impressed and grateful with my car oil changed. Service is prompt n efficient. All of your
employees are very nice and helpful. Nothing to complain....will be back soon. Fully recommended.