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SureCritic / Hyundai Dealer / Zeigler Hyundai of Racine

Zeigler Hyundai of Racine

MB
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Michael B.
Sturtevant, WI
2017 Hyundai Santa Fe Sport
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022 Category: Service
great job
good place to work with.
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 03/28/2022 08:21 AM

From all of us at Racine Hyundai, welcome to our family! Thank you so much for your service visit of your new Hyundai. We value your time and effort for going an extra mile to support us. You make us want to work harder and better.



Thank you again for choosing Racine Hyundai, we hope to hear from you again soon!

Your friend,

Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575
KK
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Kayla K.
Milwaukee, WI
2015 Hyundai Veloster
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022 Category: Service
Exceptional Service!
Had to call Hyundai due to a recall on my vehicle. Was able to get in the very next day and they provided a shuttle service so I could get to work on time. After an inspection, I did have additional repairs that were recommended so I spoke with my service advisor, I believe his name was Chad, and we came to an agreement on the services needed. They were able to work with me on getting a loaner vehicle so they could fix all the issues I was experiencing at no additional charge (besides gas!). In less than 24 hours, my car was repaired and ready to be picked up. I was able to use a limited time coupon on their website to get a small discount on my services. I did ask about financing, which is available for anyone who needs it, but I ended up paying out of pocket so I could have piece of mind. All in all, I highly recommend this dealership for any servicing needs to your Hyundais!
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/24/2022 03:03 PM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

TC
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Thomas C.
Kenosha, WI
2021 Hyundai Venue
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022 Category: Service
Check up
Excellent job
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/24/2022 04:47 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Union Grove, WI
2020 Hyundai Tucson
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022 Category: Service
Z hyundai
Nice peeps all the way around . Clean well stocked waiting area.
EDWIN R. from Zeigler Hyundai of Racine responded on 03/23/2022 02:37 PM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Kenosha, WI
2021 Hyundai Kona
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022 Category: Service
Great service
No comment
EDWIN R. from Zeigler Hyundai of Racine responded on 03/23/2022 10:15 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Sturtevant, WI
2013 Hyundai Sonata Hybrid
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022 Category: Service
Racine Hyundai
Excellent Service Department!
EDWIN R. from Zeigler Hyundai of Racine responded on 03/23/2022 10:14 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

EM
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Edmond M.
Kenosha, WI
2018 Hyundai Elantra Gt
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022 Category: Service
15,000 mile service.
Did all required services at a fair price without any added expenses. Car was returned in a timely manner and looked like new.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/22/2022 04:23 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Racine, WI
2011 Hyundai Veracruz
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022 Category: Service
A very good experience at Ziegler Hyundai.
I brought my vehicle in for a safety recall for a potential problem with the alternator. The problem was corrected in a timely fashion along with some additional routine maintenance. When I brought my vehicle in, it was filthy but was washed before I picked it up. Thanks, I am very satisfied.
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 03/21/2022 06:52 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. We’ve incorporated your suggestions and hope you’ll like our all-new hosting. Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575
NL
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Nick L.
Oak Creek, WI
2017 Hyundai Sonata
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022 Category: Service
Nice Service
My engine needed to be replaced due to recall item and it was back in my hands within 8 days instead of 3 weeks as was originally projected
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 03/21/2022 06:51 AM

We’re lucky to have you…
Thank you so much for choosing Racine Hyundai. Your feedback on your service visit is much appreciated. We’ve incorporated your suggestions and hope you’ll like our all-new hosting. Thanks again for your support.
We value you!
Looking forward to a long-term partnership with the Racine Hyundai Family.
Cheers
Your Team at Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575
HB
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Heather B.
Union Grove, WI
2013 Hyundai Tucson
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022 Category: Service
Service
Excellent service
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Adrian B., General Manager from Zeigler Hyundai of Racine responded on 03/21/2022 06:49 AM

From all of us at Racine Hyundai, welcome to our family! Thank you so much for your service of your new Hyundai. It’s a classic, and we’re sure you’ll love it!

Thank you again for choosing Racine Hyundai, we hope to hear from you again soon!

Your friend,

Racine Hyundai

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575
Verified Customer
Racine, WI
2021 Hyundai Elantra
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022 Category: Service
horrible
Staff makes up stuff instead of admitting that they don't know why things happened.
Adrian B., General Manager from Zeigler Hyundai of Racine responded on 03/17/2022 04:50 PM

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (262) 884-7575 and ask to speak with Gene Somers, our Customer Relations Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.

 

Adrian Basich
General Manager
Genesis of Racine
Racine Hyundai

262-884-7575
AH
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Anthony H.
Kenosha, WI
2022 Hyundai Tucson
verified customerVerified Customer

Zeigler Hyundai of Racine

ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022 Category: Service
Pleased
Although any service can be inconvenient they made sure that everything worked out in the end. Kudos to their efforts and determination.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2022 Category: Service
Just Ok
Any time services are required it's only just ok. It's better than it was but never should have been as issue on a new vehicle.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/16/2022 10:28 AM

I apologize for any inconvenience this may cause and appreciate your understanding. Someone from my team will reach out to you soon. 

CS
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Corey S.
Oak Creek, WI
2020 Hyundai Santa Fe
verified customerVerified Customer

Zeigler Hyundai of Racine

ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022 Category: Service
Clean Facility, Friendly customer service
had my santa fe in for a oil change. staff was friendly, attentive, overall happy. Will continue to use Racine Hyundai. :)
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2022 Category: Service
overall good, but dropped ball
overall appt was good. staff friendly, facility clean, vehicle still working well.
however, after completing my standard maintenance, and giving me the keys, I was then told that I needed a required maintenance in just another 1k miles. im heading to florida 2 days after this, and I was stressed that would be over the mileage. advisor said that it would be ok, as there is a little leeway. Well, if that was the case then the advisor or scheduler should have told me that was required and completed it there, so that I dont have to waste my time coming in for a separate appointment as soon as get back from vacation. Definitely made me not happy as I left the appointment.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/15/2022 05:30 AM

I apologize for any inconvenience this may cause and appreciate your understanding. Someone from my team will reach out to you soon. 

MP
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Marie P.
Waterford, WI
2015 Hyundai Santa Fe Sport
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022 Category: Service
Service experience
Service is always fast, with a very courteous staff. The waiting room is comfortable, as well as clean.
We've been taking our car for service at Ziegler Hyundai of Racine for about 5 years, and don't see any reason to go elsewhere. I really appreciate the car wash.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/15/2022 05:29 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

DC
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Debra C.
Racine, WI
2019 Hyundai Kona
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022 Category: Service
Service
Service was quick and everyone was very nice
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/11/2022 04:28 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Kenosha, WI
2021 Hyundai Elantra
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022 Category: Service
Great experience, definitely coming back
Racine Hyundai was great. I really felt like the service I received was genuine and putting me and my family first. Sam and her manager helped me learn more about my car and how to plan for future appointments which was a great way to plan future visits and make me feel comfortable around being in a dealership. Really impressed by how they run business and I’ve already told a few friends and family members to come here in the future, not worth the headache going elsewhere honestly.
EDWIN R. from Zeigler Hyundai of Racine responded on 03/10/2022 12:34 PM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

JP
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Judith P.
Salem, WI
2021 Hyundai Sonata Hev
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022 Category: Service
Judy P.
The 15,000 mile service and alignment took just a little over and hour which was great. The waiting room is clean and comfortable. All staff members were friendly and efficient.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/10/2022 12:03 PM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

NZ
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Nancy-Ann Z.
Whitewater, WI
2019 Hyundai Kona
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022 Category: Service
Awesome Customer Service
I went in for a routine check up and oil change on my car. The service was efficient and friendly. They even washed my car. BONUS points :) I will definitely come back for service even though I live an hour away.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/10/2022 12:02 PM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

Verified Customer
Racine, WI
2021 Hyundai Accent
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022 Category: Service
Excellent customer service
Friendly customer service ,explained things in detailed as needed
EDWIN R. from Zeigler Hyundai of Racine responded on 03/10/2022 07:26 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

CB
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Carmen B.
Kenosha, WI
2021 Hyundai Elantra
verified customerVerified Customer

Zeigler Hyundai of Racine

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022 Category: Service
Routine appointment
I came in for a routine check up on my vehicle. I was taken care of very respectfully and persistently. They even washed my car which was so amazing and helpful! The people here are people that care and try to do what they can. That's what we need. I thank you very much.
ER
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EDWIN R. from Zeigler Hyundai of Racine responded on 03/10/2022 07:25 AM

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again

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