Super friendly. Tells you up front whats gonna be looked at then calls and goes over what needs to b
e done. Quick and excellent work. Been taking cars here since before the new owner and love this new guy as much as the last. Will continue taking our vehicles because the service is great
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Kirk has always done a great job for me. He's great at diagnosing difficult problems, and shoots str
aight. Never any "selling". Happy to use my parts, if I supply them.
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16501 Bratton Lane
Building 2 Suite A
Austin, TX 78728
4.9
(466 Reviews)
Communication and Quickness!
Shane was very communicative throughout the beginning stages of the repairs. It was our first time us
ing Genuine Automotive and he assured us that it would be quick and seamless. He was right! In the service department, Steve was on top of getting approval, a quote, and lead time for the part needed. I was updated often and once the part arrived, the repair was completed in just an hour! We will definitely use them again for our service needs.
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Big kudos to the guys at the Round Rock location. At the recommendation of my friends and fellow clu
b members of Tejas Miata’s, I took my Miata to them to mount the new tires and rims that I purchased. They did it while I waited, did a four wheel alignment, as well as balance the tires of course and looked over the entire car and made recommendations of some things that needed some attention at my next visit. I made that visit the next week after the parts came in and they were good enough to offer me a ride home in their shuttle service as well as throw the old tires and wheels in the back that they had been holding on to for me.
These guys are great, did what I asked in a very reasonable amount of time at a very competitive price as well as repair a few things the next week at a great price as well I highly recommend this company to you, and by the way, they work on just about anything. They sure know how to balance a tire for sure.
Many thanks to the friendly staff there. Thanks Mike, great customer service guy, Jeremiah and his dad John, Eric, one of their great technicians and the shuttle driver, Sean for the ride and help with the tires and rims
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If you want your diesel truck fixed fast and correctly, without parts guessing, this is the shop for
you. Was 110% professional from the first phone call I gave them until the finished product. My truck runs better than new and at a price that was around half of the by the book hours shops that quoted me. Needless to say I’m very happy. Thank you for being a honest business
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