My HAPPY Moments at West Auto Group in Kearney Mesa with Joseph and Techs
Joseph and Brandon welcomed me with a HAPPY Good Morning. Things just grew better as I introduced mys
elf. I related to Joseph how my FORD experience had soured me on their service. I was sooo relieved when I left your store with the comfort and knowledge that my car was treated professionally. Thank you all
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Scott Holmberg and his crew have always given me great service and today was no exception. They insta
lled a new transmission in my car and now it's running better than ever. Thanks Scott and crew for always doing right by your customers and their vehicles!
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I was referred by a fellow employee to Tune Craft. Shawn was extremely thorough and explained the di
agnosis and what he was going to do. He also explained that while he believed he had addressed the problem, there was a 1% chance that it may not be the problem and if it recurred to bring my car back. I so appreciate his honesty and professionalism in working on my car. I will definitely be recommending him to family members and others.
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Last time my 16-year old Subaru went in for an oil change, it was overdue. Technicians noticed the o
il was low. Oil was changed, and Bill advised me to bring the car in after 500 miles to check whether the low oil was the engine starting to use oil, or merely because the car had been overdue. When I had clocked 500 miles I took the car in as instructed. Technicians checked, found oil level normal. Bill advised another check after the next 500, just to be doubly sure. No charge.
IAS had been taking care of my cars for the last 20 years.
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Dropping off the car was an adventure, the lot full and even the space for the driveway in accessible
. The service that matters was just fine, though, and I understand you cannot expand the parking area.
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Eddie and the guys got us the quote for repairs and on the schedule very quickly and communicated the
breakdown of cost & timeframe for the work.
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