Highly Exceptional Service Experience at Ian’s Auto Service!
I visited Ian’s Auto Service a few weeks ago & spoke with Jamie Adam, Service Manager, about scheduli
ng my Honda Pilot for service.
He was professional, extremely knowledgeable, insightful, listened intently with patience, and was friendly. After our conversation, I was quite comfortable and confident in his expertise. So, I scheduled an appointment.
Today, I took my Pilot to Ian’s for an oil change & a 95-point Inspection to evaluate the overall performance & status of my Pilot from bumper-to-bumper. Zach professionally performed the evaluation. Jamie explained the status clearly in an easy to comprehend manner and provided a fair, upfront estimate. He didn't try to upsell unnecessary services, which I truly appreciated!
I agreed with the proposed Service Plan & Zach performed the needed service work expediently and professionally.
My car runs perfectly! Their attention to detail was amazing. It's rare to find a shop that offers honest advice, great value, and exceptional customer service all in one place. I’m fortunate to have discovered a shop with Stellar Integrity!
They've earned a loyal customer in me. I'll be sharing my experience with family, friends, & colleagues and will recommend they bring their vehicles to Ian’s for service!
Visit their website for more details:
https://iansautoservice.com/
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IT WAS FRIDAY THEY CLOSE EARLY. THEY LOOKED AT THE CAR FIGURED OUT WHAT WAS WRONG. LEFT IT THERE FOR
THEM TO WORK IT INTO THEIR SCHEDULE. THEY DROVE ME TO ENTERPRISE TO RENT A CAR. CLOSED WEEKENDS. READY TO GO WEDNESDAY MORNING FIXED AND RUNNING GREAT
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6350 S Hanover Rd Suite H And J
Elkridge, MD 21075
5.0
(1,405 Reviews)
KS
Lexus 350ES
You don’t have to go to an expensive dealership. Just go to Mike—he’ll take better care of you and wo
n’t upcharge or overcharge.
Appreciate you, Mike, for over a decade. 💙
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Thank you Claire and Gerry .Your service was great and knowing you both has been a pleasure.
All t
he best to both of you and I hope all goes well. You both have been good friends.Thanks again
Larry Brophy
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