I had been rear ended at a stoplight and had the damage repaired at Defouw Chevrolet on recommendatio
n of my insurance company. They did an excellent job communicating throughout the process and with the repair itself.
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I had body work done on the quarter panel of my car, and I couldn’t be happier with the results. The
repair work on the panel itself was absolutely excellent—you’d never know there had ever been any damage. The finish was smooth, the lines matched perfectly, and the attention to detail really stood out. On top of the quality, the turnaround time was incredibly quick, which made the whole experience even better. What really set them apart, though, was how they treated me throughout the process—they made me feel like family from start to finish. I highly recommend them to anyone looking for top-notch work and genuinely caring service.
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The customer service was great. They took the time to explain what they were doing and did a great j
ob of fixing my bumper. And they even washed my car before returning it to me.
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Our experience with Capital Collision was excellent, Our serviceman was great! He took great care o
f us. He handled all of the insurance issues, and made our auto look good as new.
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19402 State Route Highway 410 East
Bonney Lake , WA 98391
2.8
(13 Reviews)
JI
Better than “Like It Never Happened”
Our 2019 Nissan Leaf had a parking lot scrape on the rear quarter panel and end cap. As usual for thi
s shop, the repair was excellent. What prompted the review title was the overall condition of the car when we picked it up. While we expected a shiny exterior, it was the interior, which was not part of the repair, was fully detailed. The dashboard dust was gone, the dried coffee spill was gone, and the white stains on the door panels (sunscreen stain) were gone. It was cleaner than the day we got it from the dealer.
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My husband and I took our Toyota Tundra in for repair and at first we were unsure if they could even
do the work on it but Tiffany and her crew made all accommodations.
I would recommend Sterling Collision. Thank you Tiffany !
Sonja
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Great tow company. Broke down in Norwich, NY area and was towed to the Scranton, PA area. The driver
, Jared, was very nice and personable . Made sure I got in the truck safely, and made the ride comfortable and not awkward.
Thank You!!
-J
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Car was 2021 jeep grand cherokee, only two months old, heavy front impact. Required lots of parts an
d a little time, but when we got it back I did not see any evidence of damage. Huge effort by lots of folks, shout out to Jason and Missy, what a masterpiece.
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I love the whole team here. I bring all my cars here for everything from oil changes to tune ups and
everything else. They always take amazing care of me. They are very honest and upfront when it comes to estimates and always offer me all the options. Thankful to have found a mechanic I can trust.
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