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Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(274 reviews)
69

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2024
verified customerVerified Customer
10
Category: Service
GREAT
GREAT
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/28/2024 07:46 PM

We appreciate you taking the time to share your enthusiasm! It's always fantastic to hear that our efforts resonate with our customers. If "great" is the word, we must be doing something right! Thanks for choosing us for your automotive needs, and we look forward to keeping you rolling through the miles.

Employees worked with

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Verified Customer
Spokane, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2024
verified customerVerified Customer
0
Category: Service
Service
Mike white ford has misplaced the concept of service. In my world when I make an appointment for an oil change, I expect this to take about an hour ; not six. This is the third time , and the last, that you will waste my time
Good luck.
Employees worked with

MI
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MIKE I.
Dalton Gardens, ID
FOMT F650
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Ford 600 , Thor Omni Motor Home
Great service, very knowledgeable, clean, and friendly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 05:02 PM

We're thrilled you had a great experience with our team, Mike! Thank you for highlighting our knowledgeable and friendly service. We take pride in providing a clean and inviting environment for all our customers. We look forward to the opportunity to serve you again in the future.

Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2024
verified customerVerified Customer
10
Category: Service
GREAT
GREAT
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/19/2024 08:44 AM

We're thrilled to hear that you had a great experience with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future!

Employees worked with

DS
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DAN S.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2024
verified customerVerified Customer
9
Category: Service
Service review
Best experience i have had in a long time ,
This having only one service technician for all my work is fantastic- nothing is wrong or left out an the communication flow is great -
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/21/2024 07:56 AM

Hi, Dan! We're delighted to hear that you had such a fantastic experience with our service technician. We strive to offer streamlined service and effective communication to our customers. It's gratifying to hear that all your needs were met with excellence. Thank you for taking the time to share your positive feedback!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2024
verified customerVerified Customer
10
Category: Service
F550 repair
Great service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/27/2024 10:04 AM

We're thrilled to hear that you had a great experience with our service! Our team is dedicated to providing top-notch service to all our customers. If there's anything else we can do for you, feel free to reach out. We appreciate your support!

Employees worked with

Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customerVerified Customer
10
Category: Service
GREAT
Awesome service team to work with, thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 01:53 PM

We're thrilled to hear that you had a fantastic experience with our service team! Thank you for taking the time to share your feedback. We aim to provide top-notch service to all of our customers, and we're delighted to know that we hit the mark with you. If you ever need anything else, don't hesitate to reach out. We appreciate your support and hope to assist you again in the future. Have a great day!

Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2024
verified customerVerified Customer
10
Category: Service
GREAT
GREAT DEALERSHIP
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:17 PM

We're thrilled to hear that you had a great experience with us! Thank you again for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

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Verified Customer
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2024
verified customerVerified Customer
10
Category: Service
Warranty repair done well
The commercial service department helped repair the four wheel drive on our F-350.
Adam and the team are always professional and great at communicating.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/19/2024 10:20 AM

We're thrilled to hear about your positive experience with our commercial service team, especially with Adam leading the way. Thanks for highlighting our professionalism and communication. Your F-350 is in good hands with us!

Employees worked with

Verified Customer
Oakland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2024
verified customerVerified Customer
2
Category: Service
Factory Recall
Factory recall for wiring harness problem. 6 hrs to put a zip tie on a wire. When I arrived to pick up truck, attendant brought it around with just enough snow removed to get it to the front of the building. Now the truck is giving me a trailer brake error message with no trailer attached which evidently means there is a short in the wiring harness on the truck…. Uugh.
Employees worked with

MK
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MARC K.
Careywood, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Category: Service
Fast service
Made an appointment. I arrived on time. I asked how long it would take to do the service and four new tires they had it done in 2 1/2 hours. I was impressed..
I always do my service and what I can at the dealer where I purchased my 2020 F350 truck. Ill keep going back to Mike White Ford..
Thank you!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:27 PM

Thank you for choosing Mike White Ford for your service and tire needs! We understand the importance of your time and we're thrilled to hear that we were able to complete the service and tire replacement in a timely manner. We appreciate your loyalty and look forward to continue serving you and your 2020 F350 truck in the future!

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2024
verified customerVerified Customer
1
Category: Service
Noices
After four times they have not fixed nor diagnose the problem. Honestly, it’s ridiculous.
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2023
verified customerVerified Customer
9
Category: Service
I have enjoyed my last three days there -,
I always come back for service on my trucks
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/28/2023 12:38 PM

Thank you for being a loyal customer! We appreciate your trust in us and are proud to be a part of keeping your vehicles running for many years to come. If there's anything else we can do, please don't hesitate to let us know.

Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Service
GREAT
GREAT
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

Thank you for your kind review! We're delighted to have provided you with a great experience. We strive to offer the best customer service and look forward to seeing you again soon!

Employees worked with

Verified Customer
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
verified customerVerified Customer
10
Category: Service
Great place. Excellent service.
Those guys on the fleet team are a great help. Adam, Joey and Cole helped get me back on the road quick.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

We appreciate your kind words and are so glad to hear that our team was able to help you get back on the road as quickly as possible. We work hard to ensure our fleet team provides the highest level of customer service, so thank you for recognizing their efforts.

Employees worked with

DD
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DAVID D.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customerVerified Customer
10
Category: Service
2022 F-250 would not start.
Mike White Fords service managerial team and technicians went above and beyond to get my truck back to me as soon as possible. They originally said it would be 2-3 weeks and knowing I use my truck daily for work they had an opening early, and got my truck up and running in 4 days. Great job, thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:27 AM

Thank you for your excellent review, David! We are thrilled to hear you were satisfied with the service and that we were able to exceed your expectations. We appreciate your business and are glad to have assisted you.

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customerVerified Customer
10
Category: Service
GREAT
GREAT, always above par.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

We are so glad your experience exceeded your expectations! Our team is dedicated to achieving the highest level of customer satisfaction and we are thrilled you experienced that with us.

Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customerVerified Customer
10
Category: Service
GREAT
Best Ford dealerships around, Mike White.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you for recognizing our dealership! We are glad to be your first choice when it comes to Ford. We strive to provide exceptional customer service and quality vehicles. We look forward to continuing to serve you in the future.

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Category: Service
Excellent Service
.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:13 PM

Thank you for your review! We are delighted to have satisfied your needs and to have earned a 5-star rating from you. We strive to provide our customers with exceptional service and are glad that we could do that for you. We look forward to serving you again in the future.

Employees worked with

Verified Customer
Airway Heights, WA
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2023
verified customerVerified Customer
10
Category: Service
GREAT
ALWAYS WONDERFUL TO WORK WITH
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:39 AM

Thank you for taking the time to share your positive experience. We are delighted to hear that you had a great experience with our team. We strive to provide the best service to our customers and are glad to know that our efforts are appreciated.

Employees worked with
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