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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / EFREN Y PALMA
EP

EFREN Y PALMA

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(41 reviews)
63

Reviews of EFREN Y PALMA

VP
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Vamsi P.
Irving, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Little improvements needed in time and complimentary services
Needs some improvements on time. Should provide complimentary car wash as others and should explain what the work was done on vehical instead of showing on paper
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/26/2022 08:57 AM

I left a voicemail, please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Carrollton, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Service
recall
The service was very successful. The technician was friendly and did the job on time. Highly recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/28/2021
Service Type: Repair
7
Category: Service
recall
They don't seem to do basic vehicle inspections. There was no engine oil in my car and nothing was said.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/28/2021 12:26 PM

Please give me a call back at 972-202-2168. I left a voicemail and would like to take a look at your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Janice B.
Dallas, TX
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2021
Service Type: Repair
9
Category: Service
Overall the dealership is a great experience.
This is a great dealership to lease a vehicle. Employees go out of their way to make you satisfied and happy. Glad I chose Huffines in Plano for my dealership.
Craig Ellis good service manager, excellent sales manager Lamar Rogers. I will always return to Huffines in Plano. Thank you so much.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/18/2021 10:17 AM

Janice, I am sorry that you didnt have a great experience. I will be contacting you today to get the opportunities resolved. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
GS
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George S.
Plano, TX
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
30 minute appointment took nearly 2 hours after complaints.
Prejudice.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/24/2022 08:41 AM

Thank you for taking Efren's call.  I apologize for the longer wait, we have put notes in the system for your next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
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