Came in because my brakes were grinding and they they fixed it the same day. They kept me informed the whole day. The price was extremely reasonable. Having to have brakes and rotors replace is never fun, especially when your from our if town, but I'm glad i found this place first!
The place was clean and well maintained. The staff was very friendly service was quick. They took care of me and even had a chauffeur take me home while they worked on my vehicle. Great experience! I'll be coming back. They have a new customer for life!
Upon arrival, I shared with the manager that I have been a long time customer with Precision before the buyout because they were the only shop in town that I trusted had my best interest in mind and were not out to sell me service that I didn't need. I shared with him that he would have to earn my trust for me to continue to be a customer. Well, unfortunately that did not happen. Here is why. First, I did not get the feeling that he is well versed in the auto repair business, he was unable to answer some my questions on the inspection report although he tried, but I know enough to know that he really did not know the answer. It seemed to me that he is more of a salesman than a manager. Second, once the inspection was complete, an e-mail of the results was sent to me followed by an estimate. Upon review of the inspection report, I was unable find one of the issues that I had mentioned to the manager. When I asked him about it, his response was, we did not have that issue here. Once talking to the tech, he informed us that he indeed did have that issue (seems to me he is not communicating with his techs). While comparing the estimate to the inspection report, I found that they did not match. I informed the manager of this and he revised the estimate to match the inspection report. Third, once I approved some of the items on the inspection report, the manager informed me that my truck would be ready no later then the end of the next day. The next day, I called about 3 hours before closing to check if my truck would be ready. The manager told me, IF I SAID IT WOULD BE READY THEN IT WILL BE READY!!. Well about 30 minutes before closing I get a call from the nice young lady in front informing me that my truck would not be ready today but for sure no later than 12 noon tomorrow. Seems the manager did not have the balls to call me himself after his cocky guarantee that It would be ready. Well, no later than 12 noon tomorrow turned into 2 in the afternoon. When I went to pick up my truck, no sign of the manager, no thank you, no appreciate your business. When I walked out the door, I was met by James the tech that performed the work on my truck. He asked if I would like for him to walk me through the work that he performed. Got to say I did appreciate that, and he was very thorough explaining all of the repairs he had performed. So I paid the bill and left. Upfront I was told by the manager that I would not be charged for anything without my prior approval. When reviewing the bill to the estimate , I found a charge that I had not approved. I have contacted them about this and I am waiting for a response.
Just as a side note, their selling point for there high prices is the 3 year warranty they offer. Don't think this is a free service, I think it is the reason that they are so much more expensive than other shops. If you do not want to pay for a 3 year Warranty then this is not where you want to take your vehicle. The only reason I did not give a 1 star, is James the tech, and Allissa the young lady at the counter. They were very kind and professional. I will update this review when and if I hear back about the unauthorized charge.
Took our Sons truck there to have the AC fixed. Got the diagnosis and it turned out to be a pretty quick fix but while they had his truck. They did a complete inspection and turned out there was a lot more wrong with his truck than met the eye. It's a 08 f150 so we figured as much. Turned out that his radiator has a substantial leak and his alternator was on its last leg. They sent the us the detailed list via app and we really liked it. We could approve or decline whatever we wanted and also it gave us a chance to screen shot or print everything out for our records. They were able to inspect the AC evac and recharge it plus reconnecting the dryer unit. Also was able to remove and replace the radiator. Which is no small feat plus remove and reinstall a new alternator and were able to get us his truck back that same day. We were loyal Precision Auto customers and had multiple vehicles we would take to them when they needed work. We like them and they always gave us a good price. Safe Auto Repair is a tiny bit more money but you know the saying you get what you pay for and Safe Auto in my opinion was a lot more professional courteous. Not bad mouthing Precision by any means. I would refer my friends and family to us Safe Auto Repair if they were ever in need of a good Repair shop and a great mechanic. They actually took the time to walk us through everything they did for us and even had the mechanic that worked on our Sons truck there if we had any questions. It was definitely a 5 STAR service. Even though I was a little iffy at first. Being a creature of habit. Couldn't recommend them anymore strongly than that. Great customer service. As the kids today say. THEY STAND ON BUSINESS! LOL! Thank you David for taking the time to walk us through everything.
Professional, honest and Reliable. They provided a shuttle for services. They worked fast and looked into my car as a whole and not just what I told the problem was. Don’t hesitate to go there. RUNNNNNN
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