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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

CP
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Carol P.
Tiverton, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Quick and friendly service
MARIO A M. from Empire Hyundai responded on 08/12/2021 07:37 AM

Thank you so much for your five star review.


Verified Customer
Swansea, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick service exceptional pricing
Frank in service, fixed my Hyundai Santa Fe moon roof cheaper than I expected and sprayed my undercarriage recall quickly. The service is exceptional and the sales people were professional and would return when I decide to purchase a vehicle.
MARIO A M. from Empire Hyundai responded on 08/10/2021 03:06 PM

Thank you so much for your five star review.


BL
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Brittany L.
New Bedford, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Maintenance
Category: Service
MARIO A M. from Empire Hyundai responded on 03/17/2021 01:59 PM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  508-673-7646 ext 239.

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