Business Solutions

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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69
Send a Message to FRANCIS E

Verified Customer
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Provided quick and excellent service
Was in and out for an oil change! Everyone is so nice and the best
MARIO A M. from Empire Hyundai responded on 03/30/2022

Thank you so much for your five star review.


MZ
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Marc Z.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied customer
Hands down Best service team in by far
MARIO A M. from Empire Hyundai responded on 03/30/2022

Thank you so much for your five star review.


BB
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Brian B.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Regular Maintenance Visit
Once again Empire Hyundai made me feel like I was the most important customer they had for the day. The service department and in particular Frank exceeded my needs for this appointment. I trust Empire Hyundai to give me the best service possible for my money!
MARIO A M. from Empire Hyundai responded on 03/29/2022

Thank you so much for your five star review .


HH
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Hannah H.
Dartmouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
I always have a great experience here when I get my Elantra serviced. Everyone always tells me what needs to be done and let’s me know the cost before they do it. Jeff was great last time with explaining what was going on.
MARIO A M. from Empire Hyundai responded on 03/23/2022

Thank you so much for your five star review.


Verified Customer
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
As a longtime customer of Hyundai, I value their Service Department. Frank and his team were on point and stayed on the matter until it was resolved. Great Job; Great Service, kept me informed up to the minute. Appreciate how the matter was handled. Very courteous.
MARIO A M. from Empire Hyundai responded on 03/23/2022

Thank you so much for your five star review.


Verified Customer
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Five star service
Great service
MARIO A M. from Empire Hyundai responded on 03/05/2022
Thank you so much for your five star review.

JM
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John M.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car services
It was a wonderful experience.. went in for an oil change and came home with a brand new Sonata đź‘Ť
Jeffrey W. from Empire Hyundai responded on 02/21/2022

Congratulations on your new Hyundai Sonata ! Thank you for the five star review ! 


BR
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Brenda R.
Dartmouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Frank great service advisor exceptional service !
Great Staff !
MARIO A M. from Empire Hyundai responded on 02/14/2022

Thank you so much for your five star review.


ER
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Edward R.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service on my vehicle
On time service when I showed up for my appointment with excellent friendliness and friendly atmosphere awesome job explain to me about my car details about it when I asked and the service and the overall care was excellent n professional. Ty
MARIO A M. from Empire Hyundai responded on 02/08/2022

Thank you so much for your five star review.


Verified Customer
Dartmouth, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.

CR
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Cynthia R.
Buzzards Bay, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Maintenance on my 2019 Hyundai Tuscon
The repair department has always been an exceptional experience at Hyundai Fall River. Everyone is honest I never leave feeling taken advantage of.
MARIO A M. from Empire Hyundai responded on 01/31/2022

Thank you so much for your five star review.


Verified Customer
Dartmouth, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Maintenance
7
Category: Service
Only negative was the time involved.
My experience was fine except for the time involved in completing the oil change.
MARIO A M. from Empire Hyundai responded on 01/31/2022

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled phone number 508-673-7646 ext 235


Verified Customer
New Bedford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very helpful
Very helpful
MARIO A M. from Empire Hyundai responded on 01/03/2022

Thank you so much for your five star review.


RM
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Richard M.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great service
MARIO A M. from Empire Hyundai responded on 12/31/2021

Thank you so much for your five star review.


KB
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Krystin B.
Tiverton, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Empire hyundai fall river
Frank is Awesome
MARIO A M. from Empire Hyundai responded on 12/30/2021

Thank you so much for your five star review.


TO
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Timothy O.
Bridgewater, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
New Car
Great Dealership. Returning customer. Looking for to next visit for the next car.
MARIO A M. from Empire Hyundai responded on 12/27/2021

Thank you so much for your five star review.


MH
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Mark H.
Somerset, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customer Verified Customer
9
Category: Service
Service
Frank is great!

MH
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Mark H.
Somerset, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customer Verified Customer
9
Category: Service
Service
Frank is great!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/17/2021
Service Type: Maintenance
7
Category: Service
Service
Frank in service dept. Is great.
MARIO A M. from Empire Hyundai responded on 12/18/2021

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White  to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239


BB
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Brian B.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service for my Sonata
Once again my Sonata was serviced with the utmost professionalism. The attention to detail of what needed to be done was met with my total satisfaction once again. Always a great experience at Empire Hyundai
MARIO A M. from Empire Hyundai responded on 12/09/2021

Thank you so much for your five star review.


AT
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Andrea T.
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service dept
Frank at the service department is the absolute best
MARIO A M. from Empire Hyundai responded on 12/09/2021

Thank you so much for your five star review.

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