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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

GA
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Geraldine A.
Fall River, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Very helpful service personnel
Recommended
MARIO A M. from Empire Hyundai responded on 05/18/2021 02:17 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LT
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Liliana T.
New Bedford, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfacción
Very good Services
Recommended
MARIO A M. from Empire Hyundai responded on 04/30/2021 02:41 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CR
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Cindy R.
Fall River, MA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelent
Excellent Service and Very Friendly.
Recommended
MARIO A M. from Empire Hyundai responded on 04/30/2021 11:43 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JF
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Judith F.
Fairhaven, MA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Positive Review
Everything was handled very professionally, on time and politely. I am extremely satisfied with my Hyundai Sonata and the dealership. I would most certainly recommend them to a friend.
Recommended
MARIO A M. from Empire Hyundai responded on 04/26/2021 02:31 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expert service
Maintenance was completed timely and professionally, as always. Frank was very patient and courteous in explaining the work that was to be done for which, as a senior woman, I greatly appreciated.
Recommended
MARIO A M. from Empire Hyundai responded on 04/26/2021 02:31 PM

Thank you so much for the five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
MARIO A M. from Empire Hyundai responded on 04/17/2021 08:21 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Barrington, RI
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service w/Frank
I have been a customer of Empire Hyundai service since 2016. I have always received excellent service. Frank always goes above and beyond to provide great customer service.
Recommended
MARIO A M. from Empire Hyundai responded on 04/16/2021 07:49 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AA
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Audrey A.
New Bedford, MA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reasonable,Friendly
Ive been buying from Empire since 2000 and bought about 6 cars from them and they will work with you and give you the best value that will fit your budget and get on the road to enjoy life.So go and see for your self.I know there the best deal in the city.
Recommended
MARIO A M. from Empire Hyundai responded on 04/12/2021 10:04 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LL
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Linda L.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Never pressured into buying or getting something additional repaired if need be
Recommended
MARIO A M. from Empire Hyundai responded on 03/30/2021 01:35 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
NG
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Natalie G.
Acushnet, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service. The staff is always very friendly and helpful .
Great service and very helpful staff
Recommended
MARIO A M. from Empire Hyundai responded on 03/29/2021 05:09 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CD
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Charlie D.
Warren, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service dept is awesome
Recently I had a problem with my vehicle.
Everyone in service worked hard to find the problem; they did and it was fixed in a timely manor.
Jeff white service manger is always there to listen to your vehicles problems.
Recommended
MARIO A M. from Empire Hyundai responded on 03/18/2021 07:06 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BL
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Brittany L.
New Bedford, MA
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Maintenance
Category: Service
MARIO A M. from Empire Hyundai responded on 03/17/2021 01:59 PM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  508-673-7646 ext 239.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Empire Hyundai Fallriver Massachusetts
Frank in the service dept is excellent.
Service department overall is excellent
Timely repairs freindly staff.
Sales department gives you the typical new car run around sales bullshit i went in with my 2018 Tuson last summer with cash got the run around and i just ended up leaving. I ended up leaving and buying a brand new Ducati motorcycle $22000.00 CASH no sales dept bullshit. They gave me a price over the phone when i got to the dealership i paid the quoted price. Walked out 24hr priority mailed the $2200.00 check the next day motorcycle was delivered on day 3 best experience ive ever had in a dealership. Since the age of 21 i have bought all brand new vehicles 87 chevy Iroc. 2 brand new Isuzu troopers 91and a 95. Brand new 2014 Hyundai sonata. Brand new 2017 Hyundai Tuson. Brand new 2018 Hyundai Tuson . went to upgrade to a. Brand new 2019 Hyundai Tuson got the typical new car run around (ive got to check w/manager) bullshit after they quoted a price. Typical dealership b.s Empire Sales department needs to set itself apart from other dealers.Ducati sales dept was excellent so i bought i a motorcycle there instead of the new Tuson i had my eye on. The Ducati is The best money ive ever spent on a vehicle.WITHOUT any sales bullshit. Their sevice sales and accessories personal are all top of thre line associates . FRANK in the service department is outstanding as is the service department at Empire Hyundai. My thanks to the sales department for the run around though without them i would not have this SMOKING HOT 2021 DUCATI. THANKS. Mark
Recommended
MARIO A M. from Empire Hyundai responded on 03/17/2021 05:00 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service text.are great ,and very helpful
I was very pleased with the service and getting my car back before the end of the day . with all the craziness that's been going on these guy's have been doing a great job.
Recommended
MARIO A M. from Empire Hyundai responded on 03/16/2021 02:58 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customer Verified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customer Verified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Repair
Category: Service
Friendly service
Great service.
Recommended
MARIO A M. from Empire Hyundai responded on 03/15/2021 12:02 PM

I would like to apologize for the poor service experience that Frank  provided you with  please contact  jeff white to discuss 508-673-7646

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customer Verified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RT
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Robert T.
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great personal
Everything went well was an overall good experience
Recommended
Jeffrey W. from Empire Hyundai responded on 02/19/2021 07:35 AM

Thank you for your 5 star review . 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
The service department is great. Frank Williamson is honest and knowledgeable in the repairs my car needs. The work is performed in the time frame they say.
Recommended
MARIO A M. from Empire Hyundai responded on 02/12/2021 01:21 PM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service text.are great
They did a great job and got my vehicle back sooner then excepted .
Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:11 AM

Thank you so much for your five star review .

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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