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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

EP
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Eyveth P.
Providence, RI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
The service is very good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/05/2018 05:49 AM

thank you for taking the time to complete this review. we appreceate the 5 star score. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BM
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Barbara M.
Tiverton, RI
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very. Nice. Professional.
Very. Good. Jeff rocks
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/30/2018 04:19 AM

thank you for choosing empire hyundai 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dighton, MA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Multiple Poor Experiences
Unfortunately, this will be the last time I take my car for service at this location. I was notified of a safety recall via email from Hyundai and on that email it stated " this procedure will be performed in your dealer’s service drive in less than 15 minutes at NO CHARGE to you". I called to schedule an 8:15am appointment for my vehicle and was assured by the appointment setter that it would be a quick visit. On the day of the appointment I dropped my car off and elected to wait since I was under the impression I would only be there a short time. After an hour went by I asked the employees at the front desk what was taking so long and expressed my dissatisfaction with the service time. I then showed the employee the email I received and explained to him how the appointment setter had reassured me it would be quick. After this discussion an employee immediately went to check on my car. Within minutes it was finished and driven out front for me. The reason I am providing this feedback is because a similar experience has happened to my at this location multiple times. It is my belief that this location is keeps cars on the lot for an extended period of time when performing safety recalls in order to upcharge the $115 labor rate to Hyundai corporate for repairs that should only take a brief time to complete. Because this has happened to me before it leads me to believe management does not value its customers time. I would prefer honest communication up front about expected service time in order to plan my day around the service. Aside from this experience, I've also received extremely poor recommendations from this location in attempts to gain future business. On my last trip, a female employee recommended I change my tires in order to have the newest tires with the best tread on the front two wheels of my front wheel drive Sonata. When I asked her if she was sure about this, she assured me that it is "ALWAYS in the best interest to have the most tread of a front-wheel drive vehicle". Not only is this information completely inaccurate, it is also an EXTREMELY dangerous recommendation to a customer. I have an infant son who rides in my car frequently. To an unassuming customer who does not know the tires with the best tread should go on the back of the car, this recommendation could have been taken and subsequently put them or their FAMILY at risk. To put a cherry on top of all of this, I have been asking the location to change the name of the account into my name instead of my wife's but for the past two years they've been unable to make that happen.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/22/2018 11:00 AM

please contact me to discuss your service visit. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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