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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

NB
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Noelia B.
Westport, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Had great service when I went for a recal.
They even washed my car.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/04/2018 07:28 AM

thank you for taking the time to complete this 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendly staff!!:)
The staff is what keeps me coming back ...they always listen to what i have to say about my car!!!#awesomeservice
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/04/2018 07:27 AM

we appreciate the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MR
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Michelle R.
Somerset, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service
Great convenient service, friendly staff. Wouldn’t go anywhere else
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:53 AM

thank you for the 5 star review we appreciate your business 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AD
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Antonio D.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
had my oil changed and from the moment I drove in I was treated very well by the service rep.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:47 AM

thank you for allowing empire hyundai the opportunity to service your vehicle we appreciate the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PE
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Pamela E.
Fall River, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient hours/helpful, polite staff
Convenient hours/polite and helpful staff.
The facility us always clean☺
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:45 AM

we appreciate the positive comments and 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
East Freetown, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
The service members behind the desk are very good and quick with their work.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:44 AM

thank you for completing this review we appreciate the positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Quick & efficient!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:42 AM

thank you for choosing empire hyundai service department 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DO
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Deann O.
Plymouth, MA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Jeff and Frank helped me and went above and beyond to accommodate my service needs; especially since my experience with sales was so horrendous. I truly appreciate how kind they were and for making sure My remote was programmed free of cost as i was told by the sales department it would be. They even gave me a free second set of key and remote. I’d advise people to separate their sales experience from the service department. I went to my appointment with negative expectations based on the sales department and it was the complete opposite. They acknowledged how far I traveled for the service too and wanted to make sure I was all set and wouldn’t have to come back. Thanks Jeff and Frank.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:28 AM

thank you for taking the time to complete this review. we appreciate the positive comments in regards to your service experience. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Victoria M.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and helpful employees
I went into the service center for an oil change. I believe the employee’s name was Paul who walked me through the whole process as well as did some inspection on my car with me. I had a question about my brakes and he made sure he had a mechanic look at them to reassure me nothing was wrong. Overall it was a nice experience and I will return whenever I need to service my car.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:55 AM

thank you for the positive review. the gentleman the assisted you was frank 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LH
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Leo H.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
This service visit was very thorough. Everything was checked and fixed if needed.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:53 AM

thank you for completing this review. any comments in regards to what your service advisor could have done to achieve a 5 star would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DB
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Diane B.
Fall River, MA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasantly surprised
I had avoided going to the dealership for service in the past because I was just fearful of being taken for a ride financially. But the service was great and the people were the best. Very friendly and personable staff!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:26 AM

thank you for the positive review. we look forward to providing all your future service needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PP
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Pamela P.
Somerset, MA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile!
Friendly smiles, great communication and efficient service on a great product (so far as I can tell...it's new to me)...what else could I ask for?
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/24/2018 05:18 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Staff is very good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/16/2018 11:32 AM

thank you for taking the time to complete this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
GF
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Gladis F.
South Dartmouth, MA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The treatment and service are excellent.
I'm so satisfied how you take care me when I go to Empire Hyundai.
The treatment is excellent.
I'm so happy with my ACCENT!!!
THANKS.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/16/2018 05:17 AM

thank you for sharing your experience and completing this review. we look forward to servicing your accent. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MG
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Milton G.
Fall River, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
location
exellant customer relations
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/15/2018 04:31 AM

thank you for choosing empire hyundai department. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PF
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Patricia F.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast fix recall
I got a very fast appointment everyone was very nice to me and the recall was fixed within an hour as stated very satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/14/2018 11:06 AM

we appreciate the opportunity to service your vehicle and thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SB
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Susana B.
North Dartmouth, MA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
The staff was very nice and were not pushy to get more work done... he was very knowledgeable and helpful.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/11/2018 09:35 AM

thank you for servicing your vehicle here at empire hyundai we appreciate the positive review Jeffrey MelloService Director508-673-7646 x 238

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JB
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Julia B.
Fall River, MA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent servicing
I love the service I receive from Empire Hyundai. I am not too happy with my accent. It is terrible in the snow. When purchasing this vehicle I felt coerced to buy it. The salesman insisted it would be great for me because it's reliable and excellent in the snow. I have two adult children with disabilities (autism) and need to transport them back and forth to various physicians for treatment. I really wish your salespeople wouldn't prey on the vulnerabilities of others. That's a terrible sales tactic. If I am ever in this position again with your salespeople. I will get on my cell phone and call the police. I felt bullied and when I tried to leave, I had to fight to get my car keys. Next time, if there will be a next time, I won't fight with the staff. I WILL CALL THE POLICE>
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/08/2018 05:40 AM

i am sorry to hear about your issue with the salesman i will pass this along to a sales manager to address. we appreciate your 5 star review of service and your positive comments. we look forward to providing all your service needs. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AT
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Angel T.
Fall River, MA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5
Exelent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/03/2018 01:55 PM

thank you for the 5 star review we look forward to providing your future service needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Cranston, RI
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Service department is good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/02/2018 08:25 AM

we appreciate the positive review and thank you for choosing empire hyundai. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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