Business Solutions
SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
avatar

FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

LC
gravatar
Lynn C.
Rehoboth, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly environment
They get me in and out of there
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/30/2018 02:13 PM

thank you for taking the time to complete this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SH
gravatar
Suzanne H.
Acushnet, MA
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My last visit
Customer service manager Jeffrey goes over & beyond to make certain customers leave satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/30/2018 06:43 AM

thank you for taking the time to complete this review. our goal is to provide a 5 star service experience to every customer. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
WW
gravatar
William W.
Falmouth, MA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied
Very satisfied with the service. Everyone is professional and friendly.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/27/2018 04:22 AM

thank you for the positive comments and five star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
GM
gravatar
Gilbert M.
Assonet, MA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
easy to get car serviced
quick service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/25/2018 03:57 PM

thank you for the positive comments and 5 star review. we look forward to providing all your future service needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/23/2018 03:12 PM

thank you for taking the time to complete this review. we appreciate the 5 star rating 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing as always
Customer service is wonderful, they are so helpful. They get you in and out, and update you on any recalls while fixing it at the same time. Love this place, I will not go anywhere else.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/11/2018 07:46 AM

thank you for the 5 star review and positive comments. we appreciate you choosing empire hyundai for your service needs.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KM
gravatar
Kathy M.
South Dartmouth, MA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata service 3/29.
I thought that I was having an issue with the A/C in that even without turning it on, I was getting cold air with just the fan. However, now that I am in Florida, I found out that the air was "cool" w/o the A/C but not "cold". Up north, at this time of year, it does not seem that much different
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/06/2018 11:43 AM

thank you for the positive review. air from the vents will tend to feel cool, keep in mind that room temperature air blowing on you seems cool if room temp is 68 degrees at the time. anything under 75 tends to feel cool on your hands or face. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JD
gravatar
Joao D.
Fall River, MA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil changes
too long for Oil Change!!!
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/04/2018 01:28 PM

i would like to apologizes for the poor service provided at your last visit. our goal is to provide every custromer with a 5 star experience. please contact myself our jeff white to adress your concern. thank you for your time, we look forward to your call.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement in cleaning up after repairs.
Great customer greeting with checking in and chevking out. Very friendly!
However, we had a break light replaced that Im assuming was broken during the repair and we were left with the broken glass and bulb in the trunk.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/28/2018 10:36 AM

we would like the opportunity to discuss your service visit please contact jeff white 508-673-7646 at your earliest opportunity. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AC
gravatar
Alan C.
Fall River, MA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Backlund
Reply to survey keep up the great work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/23/2018 04:35 AM

thank you for completing this review. we appreciate the positive comments.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
gravatar
Vallerie M.
Bristol, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I love Empire Hyundai
Always professional, they really take care of you A through Z. They are nice, too. Everything gets done.

What more can I say!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/19/2018 01:07 PM

thank you for completing and sharing this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department sucks.
Should take care of the costumers better. Make them want to come back. Be fair with pricing and get rid of the $115 service charge before the vehicle even enters the building.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2018 09:21 AM

i would like to apologize for the poor service experience you received. i would like to discuss your service visit. please contact me at your convenience to discuss this issue. thank you for your time and i look forward to hearing from you. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they did all of the things they said they would and washed my car for no additional charge
I was pleased with the services they performed on my car. I was informed of what they were going to do and they did it. Everyone was pleasant to deal with.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/09/2018 06:15 AM

our goal is to provide every customer with a 5 star review. any comments on what your advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LV
gravatar
Louis V.
New Bedford, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
troubleshoot digital gauge cluster inop and oil change in one hour
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/08/2018 05:36 AM

thank you for allowing empire hyundai to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The magazines are pretty good in the waiting area and the cell phone charging area is a great idea.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/26/2018 03:49 PM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience.any comments as to what your advisor frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JT
gravatar
John T.
Vineyard Haven, MA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite and timely
Very satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/23/2018 12:37 PM

thank you for the positive review. we look forward to providing all your vehicle service 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complimentary services
Frank did well keeping me happy with my first encounter with him as my service person.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:20 PM

thank you for completing this review i will let frank know

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LG
gravatar
Laura G.
New Bedford, MA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is great
Great fast place
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:09 PM

thank you for completing this review. our goal is to provide a 5 star service experience to every customer. any comments on what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CA
gravatar
Carol A.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service, friendly, & professional!!
Always pleasant and professional.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:05 PM

thank you for completing this review and choosing empire hyundai. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DH
gravatar
Donald H.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super friendly
Very comforting to drop off my car and know it will be taken car of.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/06/2018 01:02 PM

thank you for the additional comments and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.