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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

Verified Customer
Dartmouth, MA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Maintenance
7
Category: Service
Only negative was the time involved.
My experience was fine except for the time involved in completing the oil change.
MARIO A M. from Empire Hyundai responded on 01/31/2022 05:09 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled phone number 508-673-7646 ext 235

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customer Verified Customer
9
Category: Service
Service
Frank is great!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/17/2021
Service Type: Maintenance
7
Category: Service
Service
Frank in service dept. Is great.
MARIO A M. from Empire Hyundai responded on 12/18/2021 07:07 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White  to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customer Verified Customer
Category: Service
Service
The service Dept @Empire Hyundai is excellent. All of the staff are courteous and knowledgeable!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2021
Service Type: Maintenance
Category: Service
Empire Hyundai Fall River
Purchasing a vehicle at this dealership is stressful. They are maliputive.
Not Recommended
MARIO A M. from Empire Hyundai responded on 08/03/2021 04:56 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BL
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Brittany L.
New Bedford, MA
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Maintenance
Category: Service
MARIO A M. from Empire Hyundai responded on 03/17/2021 01:59 PM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  508-673-7646 ext 239.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customer Verified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Repair
Category: Service
Friendly service
Great service.
Recommended
MARIO A M. from Empire Hyundai responded on 03/15/2021 12:02 PM

I would like to apologize for the poor service experience that Frank  provided you with  please contact  jeff white to discuss 508-673-7646

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customer Verified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2021
Service Type: Maintenance
Category: Service
Ooooo
Ooooo
Not Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:08 AM

I would like to apologize for the poor service experience. please contact  jeff white to discuss 508-673-7646 . 

Jeffrey W. from Empire Hyundai responded on 02/15/2021 08:21 AM

Thank you for taking the time to stop back in to allow our service department the opportunity to look into your Bluetooth concern. If there are and further issues please contact Jeff White @ 508-673-7646 .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Service
rescore
The friendship of some of the staff.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2020
Service Type: Maintenance
Category: Service
ok
ok
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/17/2020 06:13 AM

please contact jeff white to discuss this issue 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MM
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Marie M.
New Bedford, MA
2010 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
verified customer Verified Customer
Category: Service
Restore review
The service man was very courteous and pleasant
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/27/2019
Service Type: Repair
Category: Service
transmission needs work
you need to explain fully, especially to elderly women ,what you are going to do to the vehicle
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/27/2019 07:01 AM

i would like to apologize for the poor service frank provided. i would like to discuss this issue further please contact myself or jeff white to discuss your concerns.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
verified customer Verified Customer
Category: Service
Great service department
Frank was extremely helpful and actually listened to my concerns and issues when I brought my car in for service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2019
Service Type: Maintenance
Category: Service
The dealership is very helpful.
I like empire Hyundai as a dealership. I dislike Hyundai as a company. The service department was very helpful and Frank was great. I have had recurring issues on top of constant new issues and Hyundai refuses to assist. After 2 engines and continued struggles, Hyundai has yet to complete any of the open cases I have with them.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 12:37 PM

i would like to apologize for the poor service frank your advisor provided. it is our goal to provide a 5 star experience to every customer. we appreciate you taking the time to complete this review. any comments in regards to what frank could have done would helpful in improving the service we provide. 

Jeffrey Mello
Service Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 02:18 PM

thank you 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Provided quick and excellent service
Was in and out for an oil change! Everyone is so nice and the best
MARIO A M. from Empire Hyundai responded on 03/30/2022 09:16 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MZ
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Marc Z.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied customer
Hands down Best service team in by far
MARIO A M. from Empire Hyundai responded on 03/30/2022 04:49 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BB
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Brian B.
Fall River, MA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Regular Maintenance Visit
Once again Empire Hyundai made me feel like I was the most important customer they had for the day. The service department and in particular Frank exceeded my needs for this appointment. I trust Empire Hyundai to give me the best service possible for my money!
MARIO A M. from Empire Hyundai responded on 03/29/2022 12:12 PM

Thank you so much for your five star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
HH
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Hannah H.
Dartmouth, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
I always have a great experience here when I get my Elantra serviced. Everyone always tells me what needs to be done and let’s me know the cost before they do it. Jeff was great last time with explaining what was going on.
MARIO A M. from Empire Hyundai responded on 03/23/2022 01:51 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
As a longtime customer of Hyundai, I value their Service Department. Frank and his team were on point and stayed on the matter until it was resolved. Great Job; Great Service, kept me informed up to the minute. Appreciate how the matter was handled. Very courteous.
MARIO A M. from Empire Hyundai responded on 03/23/2022 07:09 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Five star service
Great service
MARIO A M. from Empire Hyundai responded on 03/05/2022 07:44 AM
Thank you so much for your five star review.
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JM
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John M.
Fall River, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car services
It was a wonderful experience.. went in for an oil change and came home with a brand new Sonata ?
Jeffrey W. from Empire Hyundai responded on 02/21/2022 02:47 PM

Congratulations on your new Hyundai Sonata ! Thank you for the five star review ! 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BR
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Brenda R.
Dartmouth, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Frank great service advisor exceptional service !
Great Staff !
MARIO A M. from Empire Hyundai responded on 02/14/2022 01:21 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
ER
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Edward R.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service on my vehicle
On time service when I showed up for my appointment with excellent friendliness and friendly atmosphere awesome job explain to me about my car details about it when I asked and the service and the overall care was excellent n professional. Ty
MARIO A M. from Empire Hyundai responded on 02/08/2022 01:16 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CR
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Cynthia R.
Buzzards Bay, MA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Maintenance on my 2019 Hyundai Tuscon
The repair department has always been an exceptional experience at Hyundai Fall River. Everyone is honest I never leave feeling taken advantage of.
MARIO A M. from Empire Hyundai responded on 01/31/2022 12:27 PM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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