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SureCritic / Hyundai Dealer / Jim Ellis Hyundai / JACQUAN JONES
JJ

JACQUAN JONES

SERVICE ADVISOR
Jim Ellis Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(22 reviews)
57

Reviews of JACQUAN JONES

Verified Customer
Atlanta, GA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
They can do it better
Making an appointment over the phone is a crazy thing. Take too much time and never have close dates available

The personal no always is kind and cordial but the service is fast. That make your day easy
QUINCY M. from Jim Ellis Hyundai responded on 01/12/2022 04:20 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Peachtree Corners, GA
2020 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Not the best
Once the person servicing you approaches they don’t even ask about any questions or concerns prior to the service and they also rush in my opinion. Upon arrival they are very prompt to help you but they are never ever clear on who is helping you like maybe ask them to wave their hand so I know exactly who to walk to you know their name and faces….. customers don’t so I feel like that’s very important
COLLIN M. from Jim Ellis Hyundai responded on 03/16/2022 04:31 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Decatur, GA
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
8
Category: Service
Customer Service
Top marks to Jacob: very responsive and proactive in terms of communication and explanation.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2022
Service Type: Maintenance
7
Category: Service
-
-
QUINCY M. from Jim Ellis Hyundai responded on 01/06/2022 01:55 PM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

QUINCY M. from Jim Ellis Hyundai responded on 01/19/2022 06:32 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
MG
gravatar
Monica G.
Atlanta, GA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
0
Category: Service
This rate is just for hype service I received from the advisor Jay Jones.
This facility is so desorganizad and again the only help I received was from Mr. Jay. I’m still have the same problem I had when I brought the car for the first time.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2022
Service Type: Repair
0
Category: Service
Horrible
This facility is run by unprofessional Staff. Most of them don't know what they're doing. They lie to customers, they pass the ball and no one takes responsibility, and of course, we the customers pay for that. Horrible. Never go back there. Hyundai should suspend and close this facility, or hire professionals who want to work with honesty.
QUINCY M. from Jim Ellis Hyundai responded on 01/12/2022 04:19 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

QUINCY M. from Jim Ellis Hyundai responded on 01/13/2022 10:02 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
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