Business Solutions
SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

KB
gravatar
KRISTEN B.
Massapequa Park, NY
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible service following purchase of car
Initial car purchase went smoothly, though, I did feel rushed into leasing the car. Following leasing my current car bringing it in for service has been an absolute nightmare. Very poor customer service and extremely expensive. Would not recommend to anyone. Have leased from Toyota in the past with positive experience and will likely return to lease another toyota once my current lease through atlantic hyundai is complete.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/07/2014 09:55 AM

Kristen, left message for you today would like to discuss your last
service visit and see what we could have done to improve the experience.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:37 PM

Kristen it was nice to hear from you about your concerns please feel free to contact me with any other future concerns.

Employees worked with
JG
JOHN J GROSSO
TS
gravatar
THOMAS S.
Patchogue, NY
2011 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2014
verified customerVerified Customer
Category: Service
seriously???
that's your answer....
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2014
Service Type: Repair
Category: Service
they create the problems
they create the problems and make you wait and pay for them to fix it...
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:05 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:56 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

Employees worked with
JG
JOHN J GROSSO
BM
gravatar
BRIAN M.
Lake Grove, NY
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a good day
A very unhappy and dissatisfying day for me today 4/22/2014. This is my second purchase of a Hyundai Sonata and just might be my last from Atlantic Hyundai. I brought in my 2013 Sonata for an Air Conditioning problem and was advised that the car was due for a 15,000 mile service. I waited for over 3 hours before I even saw my car again, and then I was told that the condensor had a hole in it and that it was my problem to have it fixed at a cost of $1000.00 which almost made me fall over! The 15,000 mile service that was done cost a total of $426.29 and that included a discount of -$61.15 Looking at the bill, I feel that I was (nickel and dimed), paying for solvents, cleaners and additives. Isn't this why we purchase new vehicles, so we don't have these unexpected costs!! Upon taking the time to investigate the cost of the Condensor with labor, I found that I can get it done (somewhere else) for $500.00 Total!!! I am very angry and disappointed with Atlantic Hyundai
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:01 PM

Brian, Atlantic Hyundai would like to apoligize for the amount of time
we took to provide an answer on your main concern, the A/C issue. I will follow up with you to see if Atlantic Hyundai can help in any other way.

Employees worked with
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.