Business Solutions
SureCritic / New Car Dealer / Vancouver Toyota / Jim Lane
JL

Jim Lane

Vancouver Toyota
Overall Rating
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(2 reviews)
0

Reviews of Jim Lane

Verified Customer
Vancouver, WA
Toyota RAV4
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/25/2023
verified customer Verified Customer
2
Bad trade-in experience.
We had our name placed on the waiting list for a RAV4 Hybrid. The estimated wait time was quite long and we were surprised when Jim called and said a vehicle would be available in several weeks. He promptly answered questions and we are now the proud owners of a new car. The trade-in part of the transaction was not so satisfying. Trade-in was single owner car and low mileage for its age. Trade-in value was posed as "take-it or leave it". While we understand they want to make a profit , were very disappointed to see the trade-in listed for sale at nearly 3X the value they paid for. Cannot recommend this dealer if you have a trade-in as part of the transaction.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/25/2023 09:57 AM

Thank you for your review and for your business. We regret to hear that you were not satisfied with the trade-in portion of your transaction, and understand your disappointment. We make every effort to fairly assess the value of a trade-in vehicle and to be transparent about our values. We invite you to reach out to us if you have any further questions or concerns. We will have our Customer Relations Manager for Sales reach out to you.

Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
JL
Jim Lane
AW
gravatar
ANTHONY W.
Vancouver, WA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2022
verified customer Verified Customer
10
My
My experience at Vancouver Toyota was so great. With Jim (in sales) Mike (in finance) after purchasing my 4Runner, we came back later that evening with my son, and he bought a car there. Our experience that evening with Nick (in sales) and Nathan (in finance) was just as great. Thanks!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/01/2023 04:38 PM

Hi Anthony,
Thank you for your review of Jim & Mike in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota. Hope you and your son are enjoying your new rides!!!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
JL
Jim Lane
MH
Mike Hoff
NG
Nathan Grant
NA
Nick Audrey
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.