Verified Customer
Thank you for sharing your story with Hyundai. We are thrilled that you had an exceptional experience. We strive to give all our guests the best. We appreciate that you chose Schomp Hyundai for your vehicle needs. We look forward to assisting you in the future.
Verified Customer
Thank you Robert, so much, for taking the time to review us! We hope to fully explain your new Palisade to you and earn a 5-star from you. My General Sales Manager, Merrie Thomsen, will be reaching out to you to help facilitate this and once again we appreciate your business!
Hi Robert,
I want to thank you for your response to the Hyundai Survey. I see you were very happy with Max and the level of service he provided you. I want you to know that we take all comments very seriously and look at each as a teachable moment. We want to make sure that the level of service we are providing will always give each client the best experience. I will be reacing out to you to find out what more we can do to improve. Thank you again.
Verified Customer
Thank you, so much, for taking the time to review us! We hope we can turn the 4-star experience into a 5-star experience!
Best Regards,
DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
I want to thank you for coming into Schomp Hyundai and trusting us with your vehicle purchase. My name is Merrie Thomsen, I am the General Sales Manager. My role is to make sure that every one of our clients receives the best experience. I understand that you may not have had the best experience. I would love to receive your feedback. I would appreciate if you can help me to understand what I can coach my team to do better.
I see that you recently filled out the questionnaire and gave your experience a 4 out of 5 stars. My goal is that we as a store give the best of us every day and every time. I strive to coach my staff to provide each guest with a 5-star experience. If we fail to do that, I want to make sure that we grow and learn from our mistakes.
I appreciate the time you took to fill out the survey, and as I am sure you are aware, how important they are for every business. Please feel free to reach out to me with your feedback at 303.470.1457.
Thank you for meeting with me today. It was a pleasure meeting you. I sent you the rescore and it should be in your email.
Verified Customer
Hi Kurt, Thank you for sharing your experience with Hyundai. We apologize that you were not given the best experience after the purchase of your vehicle. We strive to provide everyone with all the knowledge and information that you will need to enjoy your vehicle ownership. I will be reaching out to you to get more feedback and will be happy to discuss your comments further. Thank you for choosing Schomp Hyundai.
Thank you for sharing your story with Hyundai. We take all of your feedback very seriously and want to grow as a store and a team. I have spoken to your client adviser and shared your feedback with her. We apologize your experience was not what we strive to provide. I will be reaching out to you shortly and love to discuss this further with you. Thank you for choosing Schomp Hyundai.
