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SureCritic / Auto Repair / Lake Arbor Automotive & Truck / Patrick S
PS

Patrick S

Service Advisor
Lake Arbor Automotive & Truck
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27 reviews)
81

Reviews of Patrick S

MN
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MIKE N.
Broomfield, CO
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customerVerified Customer
10
Always amazing
Patrick and the LAA staff provide a top-notch customer experience. The team is consistently friendly, professional, and accomodating, and they always go the extra mile to do the right thing. Patrick especially has always been very patient and thoughtful in presenting and working through service issues and options.
Employees worked with
PS
Patrick S
Service Advisor
DJ
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DEAN J.
Westminster, CO
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Routine maintenance
I won't take my vehicles anywhere else. 'Nuff said!
Employees worked with
PS
Patrick S
Service Advisor
DM
DAVID M.
Westminster, CO
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Good service
Price was discussed before without any surprises.

The time it took to complete the service was what was promised.
Employees worked with
PS
Patrick S
Service Advisor
RA
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ROY A.
Westminster, CO
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Good customer service and friendly people
Awesome associate's and good techs. They had everything fixed as soon as they could. Thank you!
Employees worked with
PS
Patrick S
Service Advisor
WF
WILLIAM F.
Arvada, CO
Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Very efficient
Completely satisfied with the service. We were informed and kept in the loop all along. Service was excellent on all levels.
Employees worked with
GK
Gary K
Service Advisor
EG
Ema G
Director of First Impressions
SK
Sean K
Service Advisor
PS
Patrick S
Service Advisor
IH
IAN H.
Boulder, CO
Ford Excursion
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2022
verified customerVerified Customer
5
Didn’t correct the problem
I brought my excursion to Lake Arbor 2x for the sale issue, neither tile was it fixed. They were very pleasant, professional but I’m disappointed I had to take it to the dealer to be corrected (and spend another $1300).
Employees worked with
PS
Patrick S
Service Advisor
BC
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BRIEN C.
Westminster, CO
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2022
verified customerVerified Customer
0
7 weeks for a transmission???
Lake Arbor has had my ‘06 F150 for six weeks now, installing a new transmission. I received a call informing me it was ready so I took time off work to go get it. I paid the balance for the work done and was happy to have my truck back. I made it about 1500 feet before the ‘trans fault’ message appeared on the screen. The truck wouldn’t drive, so I drove it back to the shop in reverse. I was told it had been test driven by multiple people and it drove fine, but now suddenly I was told by Patrick there were 9 codes coming from the transmission. Today’s call from Troy was yet another disappointment from this shop; they cannot seem to get a part that doesn’t have water in it (??) from Ford (???). So after 4 attempts over 6 weeks, they’ll be trying a different vendor next week (????). I’m legitimately ready to have the truck towed to a different shop & take my chances in court with these people. This has been and continues to be the single most frustrating business transaction I have ever been a part of.
Employees worked with
PS
Patrick S
Service Advisor
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