Verified CustomerThank you for sharing your service experience with us. Our apologies for the extra amount of time it took to complete your service. Roger has been trying to contact you to offer a formal apology and try and make this right for you. Please feel free to contact me personally if you would like to discuss this further or if I may ever be of assistance.
Sincerely,
Verified CustomerJarrett,
My sincere apologies for the experience you had with my service department and I appreciate you providing that feedback. While your experience is uncharacteristic of the level of service we provide, it looks like in this case we definitely missed the mark. My service director, Joe King, will be reaching out to you when he returns to the office on Monday to learn more about your concerns so he can improve our process and guest service skills, but I wanted to reach out to you as soon as possible to let you know that as a gesture of goodwill, I will be issuing you a $50 online pre-paid Visa gift card to your email on file. While this in no way corrects the situation, it is the least I can do to compensate you for your time and inconvenience on your visit to Hyundai of St. Augustine. Once again, my sincere apologies and I appreciate your understanding in this matter.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
Thank you for taking the time to speak with me personally today. Once again, my sincere apologies for you not receiving the new Multi-point inspection print out. As this new electronic process was recently integrated into our service procedures, I personally must do a better job of making sure this step is correctly completed. Thank you for bringing this to my attention and if I may ever be of assistance please don't hesitate to ask.
Sincerely,
Verified CustomerOur deepest apologies for the uncharacteristic level of service you experienced. We value all of our guest's time and safety. Our multipoint inspection seemed to work in notifying you that your brakes are very unsafe, if caught sooner the damage and cost would have been much less expensive. Once again my sincere apologies for any inconvenience we may have caused. Thank you for your candid feedback as we will utilize this to improve our service operations. Please feel free to contact me personally if I may be of further assistance.
Sincerely,
Joe King
Service Director
Hyundai of St Augustine
Verified Customer Thank you for speaking with me today and sharing your concerns with your drop in fuel mileage. Like we discussed there are many factors that contribute to fuel mileage. As we did perform the scan testing and found nothing that would correlate to a loss in mpg, I do appreciate you performing your own true mileage test. Please keep me informed of your mileage and if it continues to be less than desired, we can conduct a fuel mileage consumption test with you. Rest assured we sincerely appreciate you as a loyal guest and will do everything within our means to keep you a happy Hyundai owner.
Sincerely,
Joe King
Service Director
Hyundai of St Augustine
