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SANCHEZ NOE RAMIREZ

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3 reviews)
69
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Verified Customer
Blair, NE
2021 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Deceptive Practices
I’m extremely disappointed in Woodhouse Hyundai. After the first oil change at 7500 miles of my teenage daughters car, they set the notification reminder to half of Hyundai’s recommended service interval of 7500 miles. When the dash notification that service was due came on, we set up a follow up service with Woodhouse Hyundai only to find out after the service was performed that it was not covered under the included service as part of the vehicle purchase. When I questioned paying for the service, I was told only “every other one” was included, which is false according to the owners manual. The only reason it was not covered was because Woodhouse intentionally set the interval to half of the recommended interval. I’ve purchased multiple vehicles from Woodhouse and have been a repeat customer due to I thought they were above deceptive practices you hear about with car dealers. I guess I was wrong.
Zach H. from Woodhouse Hyundai Of Omaha responded on 03/28/2022

Hello, we apologize for the inconvience this has caused.  The pre-paid maint from Hyundai is based on every other oil change. I'm guessing the selling dealership didn't properly inform you of the terms on the contract.  We will follow up today with a phone call to better explain the intervals.  Thanks for using Woodhouse Hyundai!!

Employees worked with

GH
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Gergg H.
Norfolk, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Recall service
Service seemed okay. How does one know when you don't know what they are doing....oh BTW while waiting we bought another Hyundai 😀
Zach H. from Woodhouse Hyundai Of Omaha responded on 03/22/2022

Thanks for the feedback Gergg.  We will reach out soon for a follow up. Thanks for using Woodhouse Hyundai!

Employees worked with

Verified Customer
El Paso, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Fast and friendly service reasonably price!
Zach H. from Woodhouse Hyundai Of Omaha responded on 03/14/2022

Thanks for using Woodhouse Hyundai!!

Employees worked with
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