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SureCritic / Auto Maintenance / Carmine's Import Service / Stuart M
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Stuart M

Senior Service Consultant
Carmine's Import Service
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(157 reviews)
92

Reviews of Stuart M

DC
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DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2024
verified customerVerified Customer
8
Recent Service
The service was performed, was professional, timely and reasonably priced. I did ask for an inspection, which they said they could do , but didn't perform.
Stuart M. from Carmine's Import Service responded on 06/03/2024 09:35 AM

Dear valued customer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be professional, timely, and reasonably priced. However, we sincerely apologize for any inconvenience caused by the requested inspection not being performed. Your comments will be shared with our team to ensure that we address this issue and provide a more consistent experience for all our customers in the future.We appreciate your business and hope to have the opportunity to serve you again in the future.Warm regards,Carmine's Import Service

Employees worked with
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Stuart M
Senior Service Consultant
LM
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LUDMILLA M.
Kernersville, NC
2013 Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
Carmine keeps me SAFE on the road.
I stopped by the shop when my Brakes light and another warning light came on my dash. When they realized it was my brakes, they immediately arranged to have the brakes serviced. Had they not taken the time to see me when I stopped by as well as arrange to service the brakes as an emergency appointment, there was a chance I would have had brake failure. Carmine keep me SAFE!
Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Winston Salem, NC
2017 Porsche Macan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customerVerified Customer
10
A+ Service
I dropped my Porsche off for brakes. Stuart was very professional. The worked was completed when they promised and it was clean. Premium water and mint waiting on me in the car. I just like that special touch. I will definitely go back with my other imports.
Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Kernersville, NC
2004 MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
verified customerVerified Customer
10
Great
Great service, kept us well informed on our car
Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Winston Salem, NC
2017 Maserati Ghibli
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customerVerified Customer
10
Excellent
Professional and courteous service
Employees worked with
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Stuart M
Senior Service Consultant
JC
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JARMILA C.
King, NC
2010 BMW Z4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2024
verified customerVerified Customer
10
I love my service
I have never had a bad experience. I get top notch service. And they accommodate my last minute appointments. There service time is quick and accurate.
Employees worked with
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Stuart M
Senior Service Consultant
AS
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ANDREW S.
Winston Salem, NC
2017 Maserati Levante
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
verified customerVerified Customer
10
Easy to work with
A quality company that are easy to work with and provide outstanding service
Employees worked with
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Stuart M
Senior Service Consultant
PD
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PAUL D.
Kernersville, NC
2017 BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
10
Prompt, courteous oil service
Routine oil service on my X5M, competitive with dealer specials and convenient, professional, knowledgeable service.
Employees worked with
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Stuart M
Senior Service Consultant
GZ
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GEORGE Z.
Kernersville, NC
2014 Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Cooling line to the T- Charger leak.........
Stuart did a great job knows his craft very well .
Employees worked with
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Stuart M
Senior Service Consultant
PF
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PATRICIA F.
Level Cross, NC
2016 BMW Z4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Great customer service
Carmine’s is a high quality car service company. Some of the top reasons I would recommend Carmine’s for any car repair or service:
* they always analyze your car systems and send a itemized report of what is needed to make your car run like new
*they will make no repairs or services without your approval
* they do quality and dependable work
* they use quality products for your car brand
* their business goal is quality not quantity
* they always return your car in pristine condition and washed
* I especially like the pick up and delivery service since I live out of town
* always courteous and willing to go the distance to solve any problems
Carmine’s is the perfect name for their business because they treat your car like it’s their own.
Employees worked with
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Stuart M
Senior Service Consultant
AM
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ALLISON M.
High Point, NC
2013 Mercedes-Benz GL-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Found our place for car Mercedes Benz repairs
We were so happy to get the maintenance service and some other issues they found done the same day we called! Carmines is very professional and they go over the top. They even shuttled my husband back home (to HP) and washed my car. Wow! We are all around impressed and super satisfied with Carmines! Thank you guys! Glad we found you!
Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Thomasville, NC
2016 Porsche Cayenne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customerVerified Customer
9
Broken window motor
Good service. Always reliable
Employees worked with
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Stuart M
Senior Service Consultant
VO
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VINCE O.
Advance, NC
2012 BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2024
verified customerVerified Customer
10
bmw oil pan gasket repair
if you need your bmw repaired, call carmines and ask for stuart. i cant recommend highly enough.
Employees worked with
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Stuart M
Senior Service Consultant
CE
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CHRIS E.
Asheboro, NC
1980 Mercedes-Benz 450 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2024
verified customerVerified Customer
10
Very professional in troubleshooting the problem with my Mercedes
Stuart kept me updated on the issues with the car and approximate costs required to fix it. Communication was excellent.
Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Kernersville, NC
2016 Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2024
verified customerVerified Customer
10
Was very pleased with the service I received from Carmine’s
From the moment I walked in, Stuart was very helpful, kind and patient with me, explaining what work my car needed. As my husband isn’t driving at the moment, he offered several options in getting my car to and from the shop if I wasn’t able to make arrangements for someone to give me a ride home. The work was done in a timely manner and to my satisfaction, and when I wasn’t able to find someone to take me to pick the car up when it was ready, he said they could drop the car off at our house. When I got home from taking my husband to the doctor, the car was sitting in the driveway ans promised. And it had been cleaned, inside and out, looking much better than it had when I dropped it off. Very satisfied.
Employees worked with
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Stuart M
Senior Service Consultant
RC
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ROBERT C.
Summerfield, NC
2023 Tesla 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2024
verified customerVerified Customer
10
Tesla service
Great communication throughout the process and prompt service. I highly recommend.
Employees worked with
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Stuart M
Senior Service Consultant
JC
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JOSEPH C.
Kernersville, NC
2012 Porsche *911 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Outstanding
As always great job. Excellent customer service.
Stuart M. from Carmine's Import Service responded on 01/29/2024 07:04 AM

Thank you for your great review Terry!

Employees worked with
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Stuart M
Senior Service Consultant
CE
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CHARLES E.
Kernersville, NC
2017 Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Diagnosed issues
Complete repair satisfactory
Stuart M. from Carmine's Import Service responded on 01/29/2024 07:04 AM

Thanks for the great review Charles!

Employees worked with
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Stuart M
Senior Service Consultant
PD
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PAUL D.
Kernersville, NC
2009 BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customerVerified Customer
9
Good work troubleshooting and fixing a difficult electrical issue.
Brought in X5 that was unable to maintain battery and would not start without jump. Battery was approximately 1 year old. Could start with jump and short charge on other vehicle's system. Good job troubleshooting bad battery and overcharging alternator that was causing multiple electrical gremlins including blown fuses and many faults.
Stuart M. from Carmine's Import Service responded on 01/29/2024 07:05 AM

Dear Paul, thanks for taking the tiime to write us a review!

Employees worked with
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Stuart M
Senior Service Consultant
Verified Customer
Kernersville, NC
2022 Volkswagen Taos
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customerVerified Customer
10
Outstanding Tesla Model S Service
I had my rear differential oil changed, and my brake calipers cleaned and lubed. They also recommended an air conditioning treatment. I thought it was weird to have done in the cold weather but after they explained it to me and how it affects range and also my interior windows fogging along with system longevity it made perfect sense. The car had a fresh double mint gum type smell after the a/c service which I enjoyed.
Employees worked with
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Stuart M
Senior Service Consultant
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Maxx C
Service Consultant
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