#1 Cochran Hyundai Monroeville

Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

3875 Reviews

ReScore Reviews™ (87)

ReScore
Overall Rating 4.3103478/5Overall Rating 4.3103478/5Overall Rating 4.3103478/5Overall Rating 4.3103478/5rating 4.3103478
Original
Overall Rating 2.21839/5Overall Rating 2.21839/5rating 2.21839rating 2.21839rating 2.21839
95% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


KA
Keith A.
Latrobe, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Service Center
How quick you are out of the shop
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666

Verified Customer
Penn Hills, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Trust #1 Cochran Hyundai Monroeville
I have been using the dealership for all service since I purchased my Sonata in 2012. They have always been excellent and don't push additional purchases on you (although they do have to ask/offer). I totally trust them with my car.
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666

Verified Customer
Greensburg, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
MZap
Friendly, professional, and efficient
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666

JC
Jordan C.
Pittsburgh, PA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Long oil change
Over and hour for a scheduled oil change, what’s the point of an appointment if it’s goinng to take over an hour anyways.
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us. I am sorry we didn't meet your expectations, at times we are very busy and we fall a little behind.

Gary P Rosenberger

412-245-3666

TN
Terri N.
Pittsburgh, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
They found the problem quickly and was inexpensive
I will take my Tucson back to Hyundai Monroeville every time
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666

Verified Customer
Pittsburgh, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great Customer Service
Thanks for the free car wash!
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666
GARY R. from #1 Cochran Hyundai Monroeville responded on 07/22/2019

Thank you for your response. Your feedback is very important to us.

Gary P Rosenberger

412-245-3666

MN
Michael N.
Monroeville, PA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Inspection
Prompt service

RJ
Robert J.
Jeannette, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Above and Beyond
As my Sonata was losing power, I called on my way to the dealership. I had an appointment for repair and rental car waiting. The car was ready the next day. Thank you Emily and Michelle for going above and beyond in our time of need.

Verified Customer
Latrobe, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great service once again
Another great service. There had to order the part that need replaced and there already schedule another apartment to have the part replaced

CH
Charles H.
Plum, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Attention to detail
Was in for an oil and filter change. Also explained to Emily (service advisor) that I was hearing a rattling noise from underneath the car whenever I drove over a bump. She passed my comments to the tech (Josh). What he found is that somehow a rock worked it's way into the left rear bottom shock bracket. It's this type of perseverance and dedication to resolve an issue that will keep me returning to #1 Cochran. My personal thanks to Emily and Josh.

BC
Barton C.
Pittsburgh, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Excellent work
Excellent work.

Verified Customer
Murrysville, PA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
60K service
excellent service

AT
Anthony T.
Cheswick, PA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2019 Category: Service
Brake Noise not Resolved
Brake noise remained when the car was returned.
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 07/12/2019

.

Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

Verified Customer
Monroeville, PA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Pleased
I appreciate the very helpful service men and woman especially Dale.

MP
Marie P.
Leechburg, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
good
good

JM
Jessica M.
Apollo, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Good service
Always good service

Verified Customer
Pittsburgh, PA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Friendly and Professional Staff!
The #1 Cochran Hyundai Monroeville Staff is the best on the block!

Verified Customer
Pittsburgh, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service
Service

SM
Stephanie M.
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Car service
Nice guys @ The Svc counter esp Dale

Verified Customer
Penn Hills, PA
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Responsive Service Advisor
My most recent trip was made as a result of a prior trip 2 weeks before. Initially, we thought the problem was resolved, but it was not.
I called Dale S., my Service Advisor, and I brought my vehicle back in. Dale followed through with everything we had discussed on my initial visit in a very timely manner. I appreciated everything he did and I will seek him out when I need to come in again. Thank you, Dale.