Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2643 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.1206924/5Overall Rating 4.1206924/5Overall Rating 4.1206924/5Overall Rating 4.1206924/5rating 4.1206924
Original
Overall Rating 2.24138/5Overall Rating 2.24138/5rating 2.24138rating 2.24138rating 2.24138
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


ML
Mary L.
Monroeville, PA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Parts/Service
I had to have the passenger side mirror replaced along with my inspection. The Parts Dept called in 2 days to tell me the mirror was in. The Service Dept finished the work on my car in about 2 hours. Both the department personnel were helpful and friendly.

WL
Wayne L.
Pittsburgh, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Good & prompt service by the employees
Always on time and employees always ask if they can do anything else for you.

Anonymous avatar
Verified Customer
Atlanta, GA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Good service
My Hyundai advisor was Dale during my May service visit. He did a wonderful job explaining what needed to be done. I will be returning to this dealership for future servicing needs.

WC
William C.
Murrysville, PA
2017 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
good service
service was good but cost of oil change was a little high.

SC
Shirley C.
Verona, PA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
excelent service
Bob got me i and out fast and also next trip in get fuel induction service

DM
Donald M.
Pittsburgh, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Hyundai service
they are great people with great service and you do not have to wait long for you car to be done

AK
Arie K.
Pittsburgh, PA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Car owner
Travis kept me informed of the status of my vehicle. He also kept me informed of the incurred costs. And at the conclusion of my visit he checked the windshield wiper fluid since it is never topped off. Guess what?? It was not topped off so he did the honors all while we were laughing.

Anonymous avatar
Verified Customer
Freeport, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
The staff was very helpful and quick service.
the staff was very helpful and explained the issues thoroughly. The service was quick and had definitely improved over the last few years.

BW
Bernadette W.
Pittsburgh, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
SERVICE
THEY MAKE SURE THAT YOU ARE SATISFIED WITH YOUR SERVICE AND THEY TRY TO DO EVERYTHING THEY CAN TO MAKE YOUR VISIT AND ENJOYABLE ONE .

LR
Lawrence R.
Monroeville, PA
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
The people in the service dept.
The reason I return for my auto service is the good feeling I get like visiting friends

MC
Mark C.
Gibsonia, PA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Efficient
Quick and done well
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/24/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving the team a shout out in the comments section. We read these frequently and it really makes our day when folks take the time to mention the team in the comments section. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

DA
David A.
Pittsburgh, PA
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Extra Attention
Service Adviser, Bob & Technician, Keith took extra time to show us the reason for what we thought was a leak, that was to be repaired previously. I really appreciate Keith being very specific in his explanation to my Wife and I.
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving Bob a shout out in the comments section. It really makes his day when folks do things like this. The team reads these daily and it really means a lot to us. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

RP
Rometa P.
Pittsburgh, PA
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Service
Courteous, thorough, fast service !
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving the team a shout out in the comments section. We read these frequently and it really makes our day when folks take the time to mention the team in the comments section. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

Anonymous avatar
Verified Customer
Turtle Creek, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Oil Change
Quick, easy and friendly service.. Job well done!
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving the team a shout out in the comments section. We read these frequently and it really makes our day when folks take the time to mention the team in the comments section. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

Anonymous avatar
Verified Customer
East Mc Keesport, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
The service department did a good job
This dealership is OK.
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thank you for giving us such an awesome review. It really makes our day when we see stuff like this. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.

Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

CS
Charles S.
Oakdale, PA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great service but not cheap ,
Got brake service done $$$. Five days later got a coupon in the mail for 10% off brake service which expires in three weeks. Great timing !!!
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thank you for giving us such an awesome review. As far as the brake coupon goes if you hang on to it we will use it when you need brakes regardless unless there is a better coupon out when you need brakes done. It really makes our day when we see stuff like this. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.

Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

EL
Erica L.
Pittsburgh, PA
2007 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Excellent service
They always put the best interest of the customer first.
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. We really appreciate the 5 star rating! These surveys mean a lot to our team and team members read them frequently. Nothing is better than knowing that you have satisfied a customer and they will return because we take good care of them. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

PR
Paula R.
North Versailles, PA
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service
I had an issue with my car after hours. I dropped the car off overnight at the service station. In the morning, I called the service department to alert them my car was there. Emily from the service department called back a few hours later to advise me of the problem, the solution and when the car would be ready for pick up. Thankfully it was a slower day and they were able to address my needs and provide same day pick up. Emily was great keeping me informed throughout the whole process. The service was prompt, everyone was professional and the price was fair.
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving Emily a shout out in the comments section. It really makes his day when folks do things like this. The team reads these daily and it really means a lot to us. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

Anonymous avatar
Verified Customer
Monroeville, PA
2009 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Updates required
Customer amenities such as lounge area and restroom, and beverage area could be updated. Prices for services are high.
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Please let us know if there is anything we can do different next time to earn a 5 star rating. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.



Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com

BG
Brittany G.
Pittsburgh, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great Service
Everyone was great and accommodating
8245932638ae39bbe9ef017c9834a72f?s=28
KEVIN P A. from #1 Cochran Hyundai Monroeville responded on 05/22/2018

Hi,


Thank you for taking the time to provide us with a review of your last service experience at #1 Cochran Hyundai. We appreciate your feedback since it helps us improve our service and your experience. It was great to hear that your visit went well. Thanks for giving the team a shout out in the comments section. We read these frequently and it really makes our day when folks take the time to mention the team in the comments section. Thank you for being our customer.

 Once again, thank you for your valued feedback and we hope to serve you in the future.  

Please feel free to reach out to me directly at the following email address: kanderson@cochran.com or by phone (412) 374-1111 ext. 12007 if I can be of any assistance to you.

Sincerely,
Kevin Anderson
Parts & Service Director
#1 Cochran Hyundai and Genesis of Monroeville
Phone: 412-245-3666
Text 412-245-3666
Fax: 412-245-3746
Email: kanderson@cochran.com