38th Street Service Center

Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

67 Reviews

91% Would Recommend
Latest Review over 3 years ago

Reviews


JW
Jacob W.
Tacoma, WA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2015 Category: Service
Jacob said this business was fine, but it was a little more expensive than he figured it would be.
This review was collected via phone interview by Customer Research Inc.

AD
Andrea D.
Tacoma, WA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2015
great customer service
they just did a great job, i appreciate business's that operate on the premise of "old school hospitality" engaging with your customers and providing outstanding customer service. :) Thank you

CH
Carlos H.
Tacoma, WA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2015 Category: Service
Carlos said this business is awesome and has good service.
This review was collected via phone interview by Customer Research Inc.

HL
Hubert L.
Tacoma, WA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2015
Good service and value
Proactive - Made me aware of impending parts failures.

CE
Carley E.
Tacoma, WA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015
Highly Recommend!
Honest, fast and professional! I came in with a rear tire brake issue and they did their best to save parts instead of recommending new expensive ones. The price was fair, and the service was excellent. This was my first visit to this shop and I will be returning with my business in the future.

MR
Mark R.
Gig Harbor, WA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Mark said Phil was very accommodating. He was willing to go the extra mile to make sure he got his vehicle back on time and he made extra special efforts to make sure the parts came in on time.
This review was collected via phone interview by Customer Research Inc.

JE
Josh E.
Bonney Lake, WA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Josh said they finished his vehicle in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.

VW
Van W.
Tacoma, WA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2015 Category: Service
Van said he had other businesses look at his vehicle but they couldn't diagnose the problem, but this business found what was wrong with it.
This review was collected via phone interview by Customer Research Inc.

JG
Jessica G.
Tacoma, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2015 Category: Service
Jessica said she really liked the staff member who helped her out.
This review was collected via phone interview by Customer Research Inc.

BB
Brendon B.
Tacoma, WA
Hyundai XG300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Brendon said this business had good customer service.
This review was collected via phone interview by Customer Research Inc.

FR
Francis R.
Tacoma, WA
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2015 Category: Service
Francis said there was only one employee working at this business but he did really well. He was very pleased that he was able to change the oil and check his vehicle for him. He was really nice.
This review was collected via phone interview by Customer Research Inc.

VP
Vincent P.
Tacoma, WA
Lincoln Mark VII
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2015 Category: Service
Vincent said he was told by this business that his vehicle would be worked on, so he left it there for a couple of days. When he came back, his vehicle had not been touched, so he took it somewhere else for service. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Tacoma, WA
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2015 Category: Service
John said he is satisfied with the service received at the business. He would like to thank Bill for the service.
This review was collected via phone interview by Customer Research Inc.

RC
Rufus C.
Tacoma, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015 Category: Service
Rufus said he liked the service at this business.
This review was collected via phone interview by Customer Research Inc.

LT
Lucy T.
Tacoma, WA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015 Category: Service
Lucy said this business seemed very helpful and they did a good job.
This review was collected via phone interview by Customer Research Inc.

RH
Russ H.
Tacoma, WA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015 Category: Service
Russ said the business provided the service in a timely manner. They explained everything and did a really good job.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Tacoma, WA
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2015 Category: Service
Adam said he called this business during an emergency and they were very helpful. They were able to get him in on the same day. They walked him through what was going on with his vehicle and finished before the promised time.
This review was collected via phone interview by Customer Research Inc.

PH
Patrick H.
Tacoma, WA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2015 Category: Service
Patrick said there was only one employee working on Saturday and he took the time to explain everything to him. The service was really good.
This review was collected via phone interview by Customer Research Inc.

JL
Julio L.
Seattle, WA
Chevrolet Chevy Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2015 Category: Service
Julio said his overall experience was pretty nice and he likes the way the business works.
This review was collected via phone interview by Customer Research Inc.

AM
Alan M.
Lacey, WA
Lexus SC 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015
dropped in without an appointment. Fixed what needed fixing.
First trip a few months ago. car quit on side of freeway. had it transported to their shop. need new alternator. Fixed it at a fair price within a few hours.

recently had headlights go out. didn't notice until Sunday. No time to change the bulbs myself so dropped in on Monday and they replaced them and I picked up my car by noon, so I would have headlights for drive home at night.

Displaying Review 1 - 20 of 67 in total