Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

55 Reviews

93% Would Recommend
Latest Review 2 months ago

Reviews


AJ
Andi J.
Chico, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2018
Do NOT trust A1 with your business!
DO NOT TRUST A1 with your business, EVER!
The barrings went out on our boat trailer 2 weeks before we were leaving for a boating vacation. My husband began calling around to find someone who could fix it in time for our vacation. Tim Church of A1 assured us he would have us ready to roll in time. He then asked us to bring it in on Monday.
Monday- my husband drove to A1 to get an idea about the drive since we were driving on a bad barring. Tim asked that we not bring the boat in yet because he needed to get a big rig out of the way first. He asked that we take some pics of the trailer and email them to him, which we did by 10:00am. He said he would call us in a few hours once he tracked down the parts and was ready to receive the trailer.
Tuesday- still no call from Tim. We called to see if he'd received the email. Tim said he wasn't sure, but he was in the middle of something and would call us back in 10 minutes.
Wednesday- still no call from Tim. We emailed asking for an update.
Thursday-7:00 am. Received an email stating, "I'm confused...we don't even have the boat". I responded at 7:20 saying we had been told not to bring it in and asking if we should go ahead and bring it down. NO RESPONSE. At 9:00 am- We called Tim again who said, "let me see if I can track down the parts and call you back in a couple of hours.
As of 9 days later...we still haven't heard a single word from Tim. Needless to say our boating vacation was boatless and completely ruined because we actually trusted Tim to do as he said promised he would. He is liar and has zero communication skills. By the time we realized how dishonest he was, it was too late to find someone else to do the job. DO NOT TAKE YOUR VEHICLE TO HIM or trust his word.

JB
Jacob B.
Chico, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
Xlint
I highly recommend these guys, they know their stuff!

CJ
Cathy J.
California
Saturn SW2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015 Category: Service
Cathy said she has had no problems with this business and she highly them recommends.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Chico, CA
Infiniti G20
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2015 Category: Service
David said the service at this business was good. He has used them before and he has always been completely satisfied with the service, then and now.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Chico, CA
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2015 Category: Service
Heather said this business provided pretty good service. They made a mistake at the beginning, but they fixed it.
This review was collected via phone interview by Customer Research Inc.

JZ
Jerome (chris) Z.
Magalia, CA
Chevrolet Silverado
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/22/2015 Category: Service
Jerome said he will never recommend anybody to this business. He asked them not to toss out any parts, but the tossed out parts anyways. They never fixed the problem and they changed the price three different times.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Chico, CA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015 Category: Service
Joe said this business worked hard on his vehicle.
This review was collected via phone interview by Customer Research Inc.

SD
Sean D.
Paradise, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2015 Category: Service
Sean said the business is awesome. They got the work done on time and they took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Oroville, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2015 Category: Service
Chris said that the business was flexible and he was very happy with that. The service was good.
This review was collected via phone interview by Customer Research Inc.

CL
Chuck L.
Chico, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2015 Category: Service
Chuck said this business was quick and they are the best in town.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
California
Ford Crown Victoria
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2015 Category: Service
Scott said the business was good and the staff was nice.
This review was collected via phone interview by Customer Research Inc.

SD
Sabrina D.
Oroville, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2015 Category: Service
Sabrina said the business diagnosed and fixed her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HD
Holly D.
Chico, CA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2015 Category: Service
Holly said this business is very courteous and quick. They explained everything to her and the visit went very well.
This review was collected via phone interview by Customer Research Inc.

BL
Bryce L.
Chico, CA
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2015 Category: Service
Bryce said he did not have any issues with the service provided by the business. It was completed in a timely manner and everything was good.
This review was collected via phone interview by Customer Research Inc.

AF
Alex F.
Saint Paul, MN
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2015 Category: Service
Alex said the business was very helpful. His vehicle had blown a couple spark plugs and was overheated when he pulled in. They were able to get his vehicle right in but it would not be until the next day before it was repaired so they gave him a ride home.
This review was collected via phone interview by Customer Research Inc.

JS
Jan S.
Chico, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2015 Category: Service
Jan said the service at the business was ideal and they got the repairs done on the same day as her visit.
This review was collected via phone interview by Customer Research Inc.

SK
Seth K.
Corning, CA
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2015 Category: Service
Seth said the business was great. They loaned him a sensor to try and told him he could come back any time for help. He has been there three times and already looks forward to visiting them again.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
California
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2015 Category: Service
Scott said the business did a good job on his vehicle and he did not have to bring it back.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
Chico, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015
This shop is honest and awesome
I knew my PThsd issues but I didn't realized how many. Ron had every inch looked over and gave me a very detailed estimate and advice. I have used this shop for several of my vehicles with the same great service every time. I will continue to bring my future vehicles back for service

SV
Sylvia V.
California
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2015 Category: Service
Sylvia said the business is honest. She was not concerned about being taken advantage of.
This review was collected via phone interview by Customer Research Inc.