Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

490 Reviews

96% Would Recommend
Latest Review 9 days ago

Reviews


SS
Steven S.
Rochester, NY
Kia Rio
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018 Category: Service
Steven said John, the towing guy, is very nice, pleasant and professional. The staff are very up-front, trustworthy, loyal, they are doing everything they can to make it a good experience, and are bending over backward to help him. His wife spoke to the manager, who has been very pleasant and helpful. He's had some issues, as he keeps coming back to the business to get his vehicle fixed. He sent his vehicle there for a tire to be fixed, the sensor they replaced is still not turning off, and they have been there twice now. They are going to keep trying it until Wednesday, but is a bit of a hassle.
This review was collected via phone interview by Customer Research Inc.

LS
Louis S.
Liverpool, NY
Jeep Grand Cherokee
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2017 Category: Service
Louis said the business was nice.
This review was collected via phone interview by Customer Research Inc.

SM
Steven M.
Salem, MA
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017 Category: Service
Steven said the vehicle was going to cost $1000.00 to repair, so he told the business to get rid of it. It took them 6 weeks to send him the payment, and they mailed it to his old address. The employees were fine to deal with, but he was under the impression they were scamming him.
This review was collected via phone interview by Customer Research Inc.

WJ
William J.
New York
Pontiac Grand Am
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2017 Category: Service
William said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremiah S.
Pittsford, NY
Ford Taurus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/05/2017 Category: Service
Jeremiah said the business is good, and they know what they are doing. They told him some of the parts were discontinued. He called around and found the part.
This review was collected via phone interview by Customer Research Inc.

HB
Hanna B.
Syracuse, NY
Chevrolet Impala
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2016 Category: Service
Hanna said they took a long time and she fell asleep on the couch.
This review was collected via phone interview by Customer Research Inc.

MM
Marie M.
Spencerport, NY
GMC Terrain
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2016 Category: Service
Marie said she has to bring her vehicle back in on Friday because it did not pass inspection.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Rochester, NY
Chrysler Aspen
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2016 Category: Service
Daniel said this business did a great job on his vehicle. The long wait was disappointing. His vehicle was being worked on for a total of three and a half hours. He recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JP
Jessica P.
Pittsford, NY
Subaru Impreza
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2015 Category: Service
Jessica said this business provides good service, however, the day she was going to pick her vehicle up, she received a phone call telling her the vehicle is ready for pick up. When she went to go pick the vehicle up, they noticed additional parts on her vehicle needed to be worked on. She ended up waiting another hour and a half in the waiting room. She did not expect the repairs to take nearly that much time. She expected it to take 15 minutes at a minimum.
This review was collected via phone interview by Customer Research Inc.

WS
Wendy S.
Rochester, NY
Ford Explorer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2015 Category: Service
Spoke with Donna. She said they told them the vehicle would cost more than its worth to fix. She said they were supposed to contact them about a buyer for it, and they haven't heard from anyone yet. She would not recommend for the reasons stated.
This review was collected via phone interview by Customer Research Inc.