Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

528 Reviews

96% Would Recommend
Latest Review 11 days ago

Reviews


AL
Andrew l.
Rochester, NY
Kia Forte
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Andrew said the prices are a little high which is fine and when a mistake is made the mechanic will own up to it.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Spencerport, NY
Subaru Impreza Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Chris said this business is pretty solid. The staff members do the job and they do it well. He stated he doesn't feel he is overcharged. They have been very timely.
This review was collected via phone interview by Customer Research Inc.

ZM
Zach M.
Rochester, NY
Toyota Matrix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Zach said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AP
Atul P.
New York
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Atul said the staff could not fix his vehicle because they did not have the parts and had to spend the night at a hotel until the next day. He felt they could have done it if they would have stayed longer but did give him a ride to the hotel.
This review was collected via phone interview by Customer Research Inc.

TW
Tammy W.
New York
Ford Freestar Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Spoke with Tammy's daughter. She said whoever came and towed her vehicle was really nice, and he's the best.
This review was collected via phone interview by Customer Research Inc.

SJ
Sam J.
Rochester, NY
Lincoln MKZ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Sam said the business didn't have any compressed air to put in his tire. Everything else was great.
This review was collected via phone interview by Customer Research Inc.

LW
Luvert W.
Pittsford, NY
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
Luvert said everything went well with the business.
This review was collected via phone interview by Customer Research Inc.

PF
Paul F.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
Paul said the staff is prompt and they always let him know right away about service.
This review was collected via phone interview by Customer Research Inc.

NM
Nutush M.
Rochester, NY
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Nutush said the service was good, but he thought the price was a little high. They told him they had to charge him more because the snow caused extra work for them. Overall, he was satisfied.
This review was collected via phone interview by Customer Research Inc.

JB
Jean B.
New York
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2018 Category: Service
Jean said everything with the service from the business was fine.
This review was collected via phone interview by Customer Research Inc.

FD
Forrest D.
Rochester, NY
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Forrest said this business was good and personable.
This review was collected via phone interview by Customer Research Inc.

ER
Ellen R.
Rochester, NY
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Ellen said they usually provide great service but the person that came out to help her change the battery was not prepared to do so.
This review was collected via phone interview by Customer Research Inc.

ML
Murray L.
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2017 Category: Service
Murray said he was happy with everything except the price.
This review was collected via phone interview by Customer Research Inc.

DB
Diksha B.
New York
Nissan Versa
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Diksha said the service from this business was good, but took all day to get her vehicle done.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Rochester, NY
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Seth said they were a huge help when he broke down and he would like to thank them.
This review was collected via phone interview by Customer Research Inc.

PJ
PETER J.
Henrietta, NY
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2017
Fixed My Tire
I was able to leave my car to have a tire fixed that had an apparent slow leak. Action fixed it and informed me with a phone message when it was ready. The cost was reasonable and I am very satisfied.

KB
Kyle B.
Rochester, NY
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017 Category: Service
Kyle said the service was good.
This review was collected via phone interview by Customer Research Inc.

SL
Susan L.
Rochester, NY
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2017 Category: Service
Susan said this business took a little bit longer than she expected but the service was really good. She appreciates the work they did.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Shortsville, NY
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
John said this business had great service, they were helpful, and the staff was pleasant.
This review was collected via phone interview by Customer Research Inc.

PJ
PETER J.
Henrietta, NY
Mercury Milan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2017
Great Service & Price
The car was serviced in a very reasonable time and the price for services rendered was great!!