I am very sorry that you are not satisfied with your visit, but that is not quite the sequence of events. You did ask for a quote for a pulley and belt, but your vehicle actually required the entire tensioner assembly. Thus the difference in cost. A estimate over the phone is sight unseen with zero diagnosing. We cannot and will not promise an exact figure over the phone.
We did pay to tow your car in, after it was slung off by driving through a deep puddle on a rainy day, and upon arrival we re-installed the dismounted belt in plain view of where you were sitting. I also then printed out the Factory Chrysler Technical Service Bulletins that were issued for your van, stating there was a manufacturer defect in the design of the belt system on that engine. I gave you the part numbers to the Upgraded Part Kit that is sold by the Dealer, along with info on possibly gaining from the reimbursement program Chrysler offers customers who have had issues so you could hopefully retrieve some of the investment on your van back. I apologize deeply if anyone came off as rude during your visit.
You’re welcome for saving you a trip
Too many excuses to type.
Sherry I am so sorry you had this experience. As discussed yesterday, the retail price of the Royal Flush on the coupon you referenced was actually cheaper than the coupon itself. So instead of charging you more and honoring the old coupon we felt it was better to save you a few bucks. Also thank you for coming in this morning so we could replace the leaking valve stem that caused your tire pressure issue. We look forward to servicing your vehicles in the future.
Hello I apoligize for the misunderstanding that has happened. What the sales person was suggesting for your automobile was the front two tires were worn out and based on the wear of your tires he had suggested to do an alighnment check. Again I apoligized for any confusion that may have occoured. Please let us know if there is anything else we can help you with.