All Right Auto Repair

I am sorry there was a misunderstanding.  When you brought it in and asked for diagnoses and removal of the broken part, we went ahead with those things.  When we talked to you on the phone, you said OK so we thought we were moving forward on the same page.  I know the car runs much better and we worked with you on the payment.  I would like to discuss this with you and find out where the communication breakdown happened.  You have been a valued customer for several years and we would not want that to change. 

Tom 

I am glad I was able to visit with you about your concern. We try to explain all repairs before we proceed but if at any time you have questions about a repair we recommend, we will gladly show you and explain the recommended repair.  We want to make sure you feel comfortable before we proceed with any repair. Thank you for your confidence in us and we look forward to working with you in the future.

As discussed with the original appointment, we would like to see you back if conditions do not improve.  We did not want to throw parts at your system if we did not see a definite failure.  Since you had just came from a hard pulling trip then we thought it may have been a failure due to the load being pulled on hills. We did make note with you that there may be other issues but we would let you run it and let us know if things didn't improve.