Al's Car Care - Grove


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

361 Reviews

99% Would Recommend
Latest Review 15 days ago
John S. on 10/06/2017
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John said this business always does good work for him.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/02/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Elina C. on 09/30/2017
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"Fast efficient service. Honesty"
Al's keeps my old Toyota alive and running. It is the perfect for the job in the hills. They do not make narrow lifted trucks like that anymore. Thank you
Vehicle: Toyota 4Runner
Service Date: 09/29/2017
Review Created: 09/30/2017 06:34 AM
Peggy D. on 09/30/2017
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Peggy said this business has always been good to her.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/22/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Angie H. on 09/30/2017
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Angie said this is the first time, in a long time, she left an automotive facility where she felt the employees were honest, did what they needed to do at a reasonable price. This was a great experience for her.
Vehicle: Mazda Tribute
Category: Service
Service Date: 09/28/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
David T. on 09/29/2017
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David said Brad was honest. He likes him and he did a good job.
Vehicle: Buick LeSabre
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
John P. on 09/12/2017
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John said the service was good and he was satisfied.
Vehicle: Buick Lucerne
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Kevin P. on 09/06/2017
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"Outstanding Customer Service and Keeping Me Informed!!!"
They did a fantastic job keeping me informed and provided the very best customer service. That is why I have been a customer for more than 14 years!!!!
Vehicle: Chevrolet HHR
Service Date: 08/28/2017
Review Created: 09/06/2017 09:21 AM
Kimberly O. on 09/04/2017
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"2016 GMC "
Great Service !!
Vehicle: Chevrolet Silverado 2500HD
Service Date: 08/17/2017
Review Created: 09/04/2017 12:45 PM
Crystal L. on 09/01/2017
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"Great Place Friendly People"
The people here are so helpful and always friendly.. I ask a ton of questions and they are more than happy to answer them..
Vehicle: Ford Explorer Sport Trac
Service Date: 08/16/2017
Review Created: 09/01/2017 09:35 AM
Douglas M. on 08/31/2017
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"Honesty,pride in work ."
Only place I will take my
Truck to get fixed in boise
Vehicle: Chevrolet Tahoe
Service Date: 08/29/2017
Review Created: 08/31/2017 05:52 AM
Janet C. on 08/30/2017
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Janet said the service was excellent.
Vehicle: Toyota Prius
Category: Service
Service Date: 07/25/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 08/30/2017
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Elizabeth said she trusts them and they are honest.
Vehicle: Nissan Xterra
Category: Service
Service Date: 07/31/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Derrill A. on 08/29/2017
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Derrill said this business did a good job, in a good time for a good price. He has already has recommended them to others.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/07/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Kevin on 08/29/2017
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Kevin said this business always does as promised, in a timely manner.
Vehicle: Nissan 240SX
Category: Service
Service Date: 07/27/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Samatha A. on 08/29/2017
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Samatha said this business was excellent and they met all of her needs in a timely manner. They were professional and nice. They have fair prices and she does not have any complaints.
Vehicle: Dodge Dakota
Category: Service
Service Date: 08/08/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Scott A. on 08/08/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Tried to Upsell Me"
Al's Car Care told me that the exhaust manifold was cracked on my vehicle, interfering with the O2 sensor, and "making it run rich".
Al's told me "you have to replace the manifold to comply with emissions laws". They quoted me a price of $700 for the manifold, plus another $300 for installation. $1,000 total.

Boise Muffler usually does the same job, including parts and labor for about $350, so I declined Al's overpriced service work.

After ordering the manifold, turns out that the old one had ZERO cracks and ZERO leaks.

Al's mechanic provided me with a written estimate clearly stating that a "cracked manifold" was "allowing the vehicle to run too rich" and verbally told me that he had "looked at the manifold carefully".

All statements from Al's turned out to be false.
I have called Al's four times wanting an explanation or apology. All four times I was told "the manager isn't here right now but he will call you back when he gets in". Turns out that all four times I was promised a call from the manager turned out to be lies too.

I thoroughly believe that Al's tried to sell me work that my vehicle didn't need. I thoroughly believe that Al's knowingly and willfully gave me a false estimate for the purpose of scamming me.
I thoroughly believe that this incident resulted from more than "just an honest mistake".
Service Date: 07/12/2017
Review Created: 08/08/2017 09:37 AM
Tim N. on 08/08/2017
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Tim said this business was both honest and sincere. He liked their demeanor so he would recommend them to anyone.
Vehicle: Nissan Pickup
Category: Service
Service Date: 08/03/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Keith B. on 08/08/2017
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Keith said this business took care of the problem. They were good all the way around and he did not have any problems with them.
Vehicle: Jeep CJ5
Category: Service
Service Date: 08/03/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Harold S. on 08/08/2017
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Harold said this business did a good job. He has been visiting them for a long time.
Vehicle: INFINITI I30
Category: Service
Service Date: 08/03/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Joe B. on 07/31/2017
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Joe said the service from this business was quick and thorough.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 07/26/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 361 in total