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Annapolis Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,854 Reviews)
75
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
72
Total ReScores
4.7
ReScore Average
75
Net Promoter Score ®

Business Details

About

Annapolis Hyundai is your premier Hyundai Dealership for Annapolis, MD, as well as Laurel, College Park, and Baltimore. Call us today to schedule your next visit, or schedule online on our website. We look forwarding to seeing you soon! Annapolis Hyundai is your premier Hyundai Dealership for Annapolis, MD, as well as Laurel, College Park, and Baltimore. Call us today to schedule your next visit, or schedule online on our website. We look forwarding to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(410) 295-1234

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
935 West Street Annapolis, MD 21401
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,854 Reviews)

JO
gravatar
Jamison O.
Annapolis, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2023
0
Category: Service
Just got Fleeced for an oil change
Having purchased my Elantra in 2018 at Annapolis Hyundai, I have gotten my oil changed there ever since. Today I dropped it off as usual to get the oil changed and everyone was very nice. When it was finished and I came to pick it up I was presented with a bill for $110 and they used synthetic oil unlike before! Note my previous oil change was about half that amount. When I asked why so much the once nice lady replied with a chippy attitude that everything else is going up in price and so are their oil changes. Twice as much! When I asked why the synthetic oil I got the same demeanor while being told they use that for everything now.
Had the place still believed in customer service like they used to when Jacob was there, I would have been informed of the changes from the start and I would have thanked them for their time and changed my oil elsewhere or myself. There is no way in He!# I would have consented to paying this much for an oil change.
I understand prices go up but by not informing me that since my last oil change the price has doubled and that you now use synthetic, you pretty much fleeced me and then sent me on my way.
Real nice job Annapolis Hyundai treating once loyal customers with such poor regard. I don't know when you made the changes but a bit of consideration, being up front and a lot of good customer service go a long way. Something you need to re-learn!
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