Reviews that include

Annapolis Hyundai 90

Oil Change 41

Care 33

Issue 29

Problem 23

Recent Reviews

Tabetha R.

Brooklyn, MD

05/09/2023

Category: Service

Worst Dealership

If i could give 0 stars that would be more respectful for this situation. Mike Mayfield and his service team had my vehicle for TWO weeks AND were unable to fix it. Constantly directed me to go elsewhere because his team was not equipped to fix the issue. Even went as far as telling me nothing was wrong with the vehicle nor was the check engine light on. I went the same day after Rachel notified me that there was nothing wrong with my car nor was a check engine light on ... and lord and behold once I started the car the check engine light was on (video can be provided and Sabrina the Showroom coordinator confirmed it). I took the car to Bob Bell's Hyundai (Glen Burnie) and they were able to diagnose my car within 12 hours of having it (something that took Annapolis 2 weeks to do and still unable to diagnose it) AND repairing the issue within 48 hours, something Hyundai of Annapolis couldn't do. Also for there being no issue, Mike's team falsely called the police on me after video footage stating that he felt no threat from me or towards his team but understood my frustration as an upset customer. Mike Mayfield also reneged on his agreement to pay for the labor fee for my vehicle to be fixed (after stated several times via email and in person as well as video). I've also reached out to Hyundai corporate to try to get some kind of resolution from the inconvenience that has been caused and I understand why their stores are the way they are. They show their customers no empathy. Just like Mike did to get me out the way and bribe me with "paying my labor fees" , the corporate offered me $200 for my "inconvenience" which doesn't amount to the money I had to spend on rental due to not being able to get a loaner or even rental help. Overall, with this experience, I will NEVER do business with Mike and his team again. What for some, not for all. I appreciate Ryan and his team at Bob Bell and their fast speedy service to get myself and my family back on the road in a safe, reliable car.

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