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Annapolis Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,854 Reviews)
75
Write a Review
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Score Details

5 stars
87%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
72
Total ReScores™
4.7
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

Annapolis Hyundai is your premier Hyundai Dealership for Annapolis, MD, as well as Laurel, College Park, and Baltimore. Call us today to schedule your next visit, or schedule online on our website. We look forwarding to seeing you soon! Annapolis Hyundai is your premier Hyundai Dealership for Annapolis, MD, as well as Laurel, College Park, and Baltimore. Call us today to schedule your next visit, or schedule online on our website. We look forwarding to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(410) 295-1234
Opening in 3 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
935 West Street Annapolis, MD 21401
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,854 Reviews)
Write a Review
Recent Reviews
NT
gravatar
Nick T.
Edgewater, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2023
0
Category: Service
Terrible Customer Service
I’ve done all of my business through the years at Hyundai from Annapolis. Service has always been a challenge but loyal to dealership until now. I made a 730 phone appointment 30 days in advance with a customer service rep. The rep assured it would take less than 30 min to complete the simple recall notice. Upon my 7:30 AM arrival time slot, the service department said their technicians don’t come to work until 8am. Because it was only a 30 minute fix, I decided to wait. At 9 AM I asked for an ETA and they said it could not be seen for at least another hour. I asked the rep for my keys back, declined to purchase the $365.00 key fob, drove to another dealership, told them what happened, waited 30 minutes and work was done. This is an obvious management issue and will not change. If your time is valuable, beware of Annapolis Hyundai.
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