Arctic Freeze Complete Auto Repair's Reviews

4.3

(127 Reviews)

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Lynn H.

12/29/2014

BS artists

At 8:30 this morning I brought my 2006 Audi A4 in for service. The car wouldnt start and I was guessing that the starter was bad, but I wanted to be sure. I had my car serviced with them 2 times before and was pleased. I figured that it would be busy since it was a Monday, however, I figured it would be a 2 hour job at the most. I called at about 11:30 and left a message. John. the manager, told me that they were working on it and it should be done in about 2 hours. I called back at 1:30 and left a message. about 1:45 I get a call from John again. He then told me that a couple of his tech hadnt shown up and he had a tech working between 4 cars, one of them which was mine. I called back again at 4PM and was then told that my car would not ready until tomorrow. I told John the whole purpose in me coming in at 8:30 was to get the car done by the afternoon. I know that Monday is usually a busy time for most mechanics and was not expecting it right away but 9 hours was not acceptable. So i had resigned to getting the car tomorrow morning when I get a call at about 5:30. The person did not identify themselves but had said the car was being test driven and that they would pick me up to pay for the repair. I told them that I would get there before they closed. I walk in just before 6 and John looked at me like I lost my mind. "I told you the car wouldnt be ready until the next morning". We then proceeded to go back and forth, no one taking responsibility for wasting my time or even making the phone
call. I will get my car back tomorrow morning, drive it to a dealer to make sure it was put in correctly, and never use this company again, not even to put air in my tires.

Not Recommended

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