Austin's Auto Advantage


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

370 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 4 days ago
Wayne M. on 10/20/2017
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Wayne said he is an employee at this business and he did the work on his vehicle. He really loves working there.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Rick C. on 10/16/2017
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Rick said this business was quick and efficient. However, they were a little bit expensive.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Alfredo M. on 10/13/2017
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Spoke with Kristin. She said the business was very quick in responding to her and they were friendly.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 10/07/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Candice L. on 10/12/2017
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Candice said the employees were really friendly. Austin provided wonderful customer service. He made sure she was happy with her service, and that everything she needed was taken care of.
Vehicle: Ford Fusion
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Myra V. on 10/11/2017
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Myra said this business is good about their service and about getting it done quickly.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Marsha B. on 10/06/2017
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Marsha said the staff have always taken good care of her vehicle.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/02/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Garfieldious F. on 09/29/2017
Recommended badge inactive Recommended
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Customer service "
They are lacking big time on their custom service skills. Very rude with the way they spoke to us.
Service Date: 09/29/2017
Review Created: 09/29/2017 10:26 PM
Jacob G. on 09/29/2017
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Jacob said this business was timely and everything was correct.
Vehicle: Jeep Liberty
Category: Service
Service Date: 09/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Vernon B. on 09/29/2017
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Vernon said the business did a great job.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Heather D. on 09/29/2017
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Heather said she would recommend this business for service.
Vehicle: Ford Explorer
Category: Service
Service Date: 09/26/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Tina S. on 09/23/2017
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"Honest, ethical and informative. "
I could have been taken advantage of, but I was encouraged, strongly encouraged, to go to the dealer where I purchased my vehicle. I did, very, very grateful to Austin's Auto Advantage for their straight forwardness.
Vehicle: Jeep Cherokee
Service Date: 09/22/2017
Review Created: 09/23/2017 08:54 PM
Brittany B. on 09/20/2017
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Brittany said she would recommend the business.
Vehicle: Suzuki XL7
Category: Service
Service Date: 09/16/2017
Review Created: 09/20/2017
This review was collected via phone interview by Customer Research Inc.
Donald C. on 09/15/2017
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Donald said the staff does good work, but their price is a little high.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/08/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Johnny W. on 09/14/2017
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Johnny said the service was pretty good.
Vehicle: Suzuki XL-7
Category: Service
Service Date: 08/25/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Karl M. on 09/14/2017
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Karl said the service was good. There were no issues and the business had great customer service.
Vehicle: Ford Expedition
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Vince R. ReScore Review on 08/23/2017
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
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"They do great work "
They do great work, they have always done great work. We take all of our vehicles to Austin's to be serviced and we will continue to do so. This review was sent by my wife in responce to a survey email. We were not happy with the unexpected charges that's all. We still recommend you to all our friends.
Vehicle: Chevrolet Corvette
Service Date: 08/11/2017
Review Created: 08/23/2017 07:47 AM

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"What happened to customer service?"
We always have our vehicles serviced by Austin's and they do great work, but lately the customer service is lacking. We took our truck in for a routine oil change, just days before, the check engine light came on and we asked if they could hook it up to diagnostic and let us know what was the matter with it afterwards they charged us like $80 for hooking it up! They could have told us how much it was going to cost before we had him do that because we could have it done for free at any of the auto parts stores here in town. NOT HAPPY WITH UNDISCLOSED CHARGES!!
This would have never happened before when Noah was still there!
Vehicle: Chevrolet Corvette
Service Date: 08/11/2017
Review Created: 08/23/2017 07:47 AM
Avery A., owner at Austin's Auto Advantage responded on 08/23/2017

Hello Vince, Unfortunately this has always been standard practice even when Noah was here. The local Parts houses can hook up and tell you the code that is present but that doesn't necessarily mean that is the problem. We spend thousands of dollars every year to keep our diagnostic equipment up to date not to mention the initial cost of $14,000 and also have to pay the technician for his labor. All of our rates are reviewed periodically compared to our competition and are in line.

Avery Austin
owner
(928) 428-7557
Linda B. on 08/18/2017
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Linda said she always returns to this business. She is satisfied with their work and suggested they keep up the good work.
Vehicle: Ford F-150
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Pete B. on 08/16/2017
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Pete said he was satisfied with the service from this business.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/11/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Brad G. on 08/14/2017
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Brad said the business is close to his house.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 08/09/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Michael C. on 08/12/2017
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"Alignment "
I did a good job diagnosing my issue I will definitely be back
Vehicle: Jeep Cherokee
Service Date: 08/11/2017
Review Created: 08/12/2017 08:47 PM
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